Front Desk Concierge

Common Sail Investment Group; Brighton (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Common Sail Investment Group is seeking a Front Desk/Concierge to be the welcoming face of the Shared Services office. The role supports daily operations, coordinating front desk, mail, supplies, onboarding, and facility needs to create a professional, hospitable environment for employees and visitors.

Ideal candidates have a high school diploma or GED, 2+ years in administrative roles, and proficiency with Outlook, Word, and Excel.

Qualifications

• High school diploma or GED required; some college coursework preferred.
• At least 2 years of administrative/front desk experience preferred.
• Proficiency with Microsoft Office and ability to learn office systems and vendor platforms.
• Knowledge of standard office equipment and strong communication skills.
• Friendly, polished, professional demeanor with excellent customer service.
• Strong written and verbal communication; highly organized with attention to detail.
• Ability to manage multiple priorities and handle confidential information discreetly.

Responsibilities

• Open/close the office and perform opening/closing checks.
• Greet and direct employees, clients, vendors, and visitors; offer refreshments as needed.
• Monitor calls and voicemails and maintain directories.
• Manage conference room calendars and ensure rooms are ready for meetings.
• Handle mail distribution and coordinate outgoing shipments.
• Maintain office supplies and place orders with approved vendors.
• Keep the kitchen organized and support food/beverage needs.
• Coordinate service/maintenance for office equipment and building systems.
• Assist with onboarding materials and new hire readiness.
• Distribute and track office keys and access devices.
• Order check stock/envelopes for local offices.
• Support Culture Committee activities and company events.

Skills

Outlook

Word

Excel

Customer service

Communication

Organization

Problem solving

Education

High school diploma

Some college coursework

Tools

Phone systems

Copiers

AV equipment

Job description

The Front Desk/Concierge serves as the welcoming face of CommonSail Investment Group and supports the daily operations of the Shared Services office. This role creates a professional, organized, and hospitable environment for employees, clients, vendors, and guests while coordinating front desk, office, meeting, mail, supply, onboarding, and facility needs.

Education, Knowledge and Skills:

• High school diploma or GED required; some college coursework preferred.
• At least two years of administrative, office coordination, or front desk experience preferred.
• Proficiency with Microsoft Outlook, Word, and Excel and the ability to learn office systems and vendor platforms.
• Knowledge of standard telephone, office, mail, copier, and audiovisual equipment.
• Excellent interpersonal and customer service skills with a friendly, polished, and professional approach.
• Strong written and verbal communication skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Proactive, resourceful problem-solving skills and sound judgment.
• Ability to maintain confidentiality and handle sensitive information discreetly.
• Ability to remain patient, positive, and professional during busy or high-stress situations.
• Dependable team player who contributes to a welcoming, service-focused workplace culture.

Primary Responsibilities:

• Open and close the office, including locking and unlocking front doors, turning lobby and kitchen lights on and off, and completing general opening and closing checks.
• Greet and direct employees, clients, vendors, and visitors in a professional and friendly manner; offer refreshments and provide general assistance as needed.
• Monitor incoming calls and voicemails, route messages promptly, and maintain current company telephone and email directories.
• Manage conference room calendars and help ensure meeting rooms are clean, organized, stocked, and ready for scheduled events.
• Open, date-stamp, sort, and distribute incoming mail; receive and route deliveries; and coordinate outgoing mail and FedEx shipments.
• Maintain office and kitchen supplies, including coffee, beverages, snacks, paper products, and plasticware; complete inventory checks and place orders through approved vendors.
• Maintain daily kitchen organization, including unloading the dishwasher, replenishing supplies, and supporting food and beverage preparation for office needs.
• Coordinate service and maintenance for office equipment, including copiers, the Quadient postage machine, coffee equipment, and water service.
• Serve as the point person for routine interior maintenance requests and coordinate with building management or approved service providers.
• Prepare new hire welcome materials, gift bags, nameplates, key fobs, access items, welcome signage, and workspace readiness in partnership with the onboarding team.
• Maintain, distribute, and track office keys and access devices; update door codes or access records as directed.
• Order AP check stock and envelopes for the Brighton and North Canton offices.
• Assist with Culture Committee activities, office events, and company-wide functions, including planning, setup, and cleanup.
• Prepare designated expense documentation and provide administrative support to other departments as needed.
• Additional job duties as assigned.

General Working Conditions:

This position entails standing for periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk, and use hands to handle a keyboard, telephone, paper, files, and other office equipment and objects. The employee is occasionally required to reach with hands and arms and may occasionally stoop, kneel, crouch, or crawl. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others, and the noise level is generally moderate.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.