Office Clerk

The Salvation Army Southern California; San Francisco (CA); On-site; USD 29,000 - 36,000; Full time

Job summary

The Salvation Army Southern California is seeking an Office Clerk I in San Francisco. This full-time role handles applications from prospective residents, processes occupancy paperwork, and maintains accurate files to support HUD/Fair Housing compliance.

Responsibilities include income certification support, maintaining records, and coordinating maintenance requests. Bilingual Cantonese or Mandarin ability is required to communicate with residents and vendors. Prior office experience preferred.

Qualifications

• Ability to speak Cantonese or Mandarin required.

Responsibilities

• Receive applications from prospective residents and explain eligibility requirements.
• Prepare and maintain move-in and move-out inspection packets.
• Process applications for occupancy in accordance with HUD and Fair Housing regulations.
• Assist in income certification, re-certification, and verification functions.
• Maintain resident files and reference materials in neat order.
• Process maintenance work order requests from residents.
• Assist with annual calendar of events related to income certification and resident activities.
• Compose general correspondences and memos; proofread for spelling and grammar.

Skills

Cantonese

Mandarin

Job description

Silvercrest Senior Residences serve to fill a critical need for housing for low-income seniors. Residents pay only thirty percent of their income for housing, and the U.S. Department of Housing and Urban Development (HUD) pays the difference. These apartment-style communities range in size from 22 to 257 units. The units are equipped with a private kitchen and comfortable living quarters, which encourage independent living.

Job: Office Clerk I

Status: Full-Time

Salary Range: $21.00-$26.00 per hour

Location: San Francisco Silvercrest in San Francisco, CA.

Responsibilities

• Receives applications from prospective residents and explain eligibility requirements. Keeps application packets accurate and up to date. Prepares and maintains move-in and move-out inspection packets.
• Process applications for occupancy in accordance to HUD and Fair Housing regulations.
• Assist in performing income certification, re-certification, and verification functions.
• Keeps office files, records, and reference materials in neat and accurate order. Maintains resident files in neat order in accordance with established filing systems.
• Process requests for maintenance work orders from residents according to established maintenance policies.
• Assist manager with maintaining annual calendar of events in the area of resident income certification and re-certification, resident activities, regular unit inspections, staff meetings, training requirements, and other activities related to office tasks.
• Compose general correspondences, memos, etc. Proofreads copy for spelling, grammar, and layout, making appropriate changes.
• Assist with keeping inventory of office supplies on hand to eliminate any need for emergency or last minute ordering or purchasing.
• Provides records and reports as required by supervisor in an accurate and timely fashion.
• Assist as needed with managing tenants.
• Create, submit, follow-up with work order(s).
• Comply with Silvercrest Operating Procedures Manual and Salvation Army policies.
• Represents The Salvation Army in a positive and professional manner by maintaining positive relationships with Silvercrest residents, vendors and TSA staff.
• Will be required to perform other duties as requested by Supervisor.
• Ability to speak Cantonese or Mandarin required.

Pursuant to the San Francisco Fair Change Ordinance, we will consider for employment qualified applicants with arrest and conviction records.