Office Associate - Growth, Training & Benefits

John V Schultz; Avon (OH); Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Increased Pay Rates

Paid Training

Growth Opportunities

Medical, Dental, Vision, Life &Dis

401K, and PTO

Generous Employee Discount

Beautiful Showroom with Top Brands & T

Descripción de la vacante

Levin Furniture & Mattress in Avon, OH is hiring a Full-Time Office Associate to join our team at 1801 Nagel Rd. You will enter sales and order information into the Storis system, verify accuracy, and process various transactions.

Join a family-owned company that emphasizes growth, paid training, and employee discounts. The role includes handling inbound calls, supporting store staff, and maintaining organized records with a focus on service quality.

Formación

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Responsabilidades

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Conocimientos

Communication skills

Reading skills

Numerical reasoning

Paperwork accuracy

Microsoft Office

Organizational skills

Educación

High school diploma or equivalent

Herramientas

Storis

Ring Central Phone System

Package AI Routing Software

Company Intranet systems

Descripción del empleo

Levin Furniture & Mattress in Avon, OH is hiring a Full-Time Office Associate to join our team at 1801 Nagel Rd. You will enter sales and order information into the Storis system, verify accuracy, and process various transactions.

Join a family-owned company that emphasizes growth, paid training, and employee discounts. The role includes handling inbound calls, supporting store staff, and maintaining organized records with a focus on service quality.