Full-Time Office Associate

Levin Furniture; Canton (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

Paid Time Off

Job summary

Levin Furniture & Mattress is hiring an Office Associate in North Canton, OH. The role focuses on accurate data entry, order verification, and customer service across multiple channels. The position supports store operations with clerical tasks and financing paperwork.

The company offers paid training, strong internal growth, and a comprehensive benefits package including medical, dental, vision, 401K, and PTO. Immediate start with a competitive hourly wage of $16.00.

Qualifications

• Excellent verbal and written communication abilities.
• Basic reading and comprehension skills required.
• Basic numerical reasoning skills.
• Ability to complete paperwork accurately and neatly.
• Proficient with Microsoft Office and common software.
• Familiarity with Storis, Ring Central, and routing software preferred.

Responsibilities

• Enter sales transactions and orders into the Storis system accurately.
• Verify order information and correct discrepancies.
• Process cash balances, deliveries, and service orders in line with guidelines.
• Provide customer service via calls, counter inquiries, and payments.
• Handle inquiries through multiple channels (phone, web, chat, mail, fax).
• Meet or exceed performance standards for quality, accuracy and volume.
• Process credit applications, payments, and financing paperwork.
• Maintain organized files to maximize productivity.
• Offer clerical support to store staff as needed.

Skills

Verbal communication

Written communication

Numerical reasoning

Documentation & paperwork

Office software

Education

High school diploma or equivalent

Tools

Storis

Ring Central

Package AI Routing Software

Company intranet

Job description

Levin Furniture & Mattress is Hiring an Office AssociateinNorth Canton,OH!

We are located at 6229 Promier Ave NW, North Canton, OH 44720.

We’re a family-owned company with a history of caring for our employees, customers, and community! Join the Levin Team Today - Working Here Feels Like Home!

Hiring Immediately! $16.00/hr.

Levin Furniture & Mattress Compensation and Benefits Program Offers:

• Increased Pay Rates - Earn more at Levin
• Paid Training - A Blended Training Approach
• Growth Opportunities – Levin’s loves to promote from within
• Great Benefits – Medical, Dental, Vision, Life & Disability Insurance, 401K, and PTO
• Generous Employee Discount
• Beautiful Showroom with Top Brands & Trends

Office Associate Job Description/Duties:

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Required Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

In order to provide equal employment and achievement opportunities to all individuals, employment decisions at Levin Furniture will be based on merit, qualifications, and abilities. Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.