Full-Time Office Associate

Levin Furniture; Avon (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

Paid Time Off

Employee Discount

Paid Training

Job summary

Levin Furniture in Avon, OH is hiring a Full-Time Office Associate to support sales, order processing, and customer service. The role requires accurate data entry, good communication skills, and ability to manage paperwork efficiently.

You will handle transactions, inquiries, and documentation, ensuring compliance with company guidelines while supporting store operations and daily workflows.

Qualifications

• High school diploma or equivalent.
• Previous clerical experience preferred.
• Experience with order processing and customer service is a plus.

Responsibilities

• Enter sales transactions and orders into Storis accurately.
• Verify order information and correct discrepancies.
• Process cash balances, deliveries, and service orders per guidelines.
• Provide customer service via inbound calls and inquiries.
• Answer inquiries via multiple channels (phone, web, chat, mail, fax).
• Meet or exceed performance standards for quality, accuracy, and volume.
• Process credit applications, payments, and financing paperwork.
• Verify order processing paperwork for accuracy.
• Communicate professionally with internal and external stakeholders.
• Maintain accurate files to maximize productivity.
• Provide clerical support for store staff.
• Perform other duties as assigned.

Skills

Verbal Skills

Written Skills

Reading Comprehension

Numerical Reasoning

Paperwork Proficiency

Organizational Skills

Education

High school diploma or equivalent

Tools

Storis

Ring Central

Package AI Routing

Intranet Systems

Microsoft Office

Job description

Levin Furniture & Mattress is Hiring a Full-TimeOffice Associatein Avon, OH!

We are located at 1801 Nagel Rd, Avon, OH 44011.

We’re a family-owned company with a history of caring for our employees, customers, and community! Join the Levin Team Today - Working Here Feels Like Home!

Hiring Immediately! $16.00/hr.

Levin Furniture & Mattress Compensation and Benefits Program Offers:

• Increased Pay Rates - Earn more at Levin
• Paid Training - A Blended Training Approach
• Growth Opportunities – Levin’s loves to promote from within
• Great Benefits – Medical, Dental, Vision, Life & Disability Insurance, 401K, and PTO
• Generous Employee Discount
• Beautiful Showroom with Top Brands & Trends

Office Associate Job Description/Duties:

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Required Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

In order to provide equal employment and achievement opportunities to all individuals, employment decisions at Levin Furniture will be based on merit, qualifications, and abilities. Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.