Full-Time Office Associate

Levin Furniture & Mattress; Avon (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Increased Pay Rates

Paid Training

Growth Opportunities

Medical, dental, vision, life & AD

401K and PTO

Generous Employee Discount

Beautiful Showroom with Top Brands & &

Job summary

Levin Furniture & Mattress in Avon, OH is seeking a full-time Office Associate to join our team at 1801 Nagel Rd. You will handle data entry, order verification, and customer service while supporting store staff and processing payments.

The role requires strong communication, basic math, and proficiency with Microsoft Office and store systems. We offer training, growth opportunities, and comprehensive benefits.

Qualifications

• High school diploma and clerical experience preferred.
• Ability to enter order data accurately into the Storis system.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office and office software.
• Attention to detail and data accuracy.
• Ability to handle high volume of calls and payments.

Responsibilities

• Enter sales transactions and order information into Storis.
• Verify order accuracy and correct discrepancies.
• Process documentation for cash balances, deliveries, and orders.
• Provide customer service via inbound calls, counter inquiries, payments.
• Handle inquiries via phone, web, chat, mail, fax.
• Maintain accurate files and assist store staff.

Skills

Verbal communication

Written communication

Customer service

Data entry

Microsoft Office

Storis

Phone system

Organization

Problem solving

Attention to detail

Education

High school diploma

Tools

Storis

Ring Central

Package AI Routing Software

Intranet systems

Microsoft Office

Job description

Levin Furniture & Mattress is Hiring a Full-TimeOffice Associatein Avon, OH!

We are located at 1801 Nagel Rd, Avon, OH 44011.

We’re a family-owned company with a history of caring for our employees, customers, and community! Join the Levin Team Today - Working Here Feels Like Home!

Hiring Immediately! $16.00/hr.

Levin Furniture & Mattress Compensation and Benefits Program Offers:

• Increased Pay Rates - Earn more at Levin
• Paid Training - A Blended Training Approach
• Growth Opportunities – Levin’s loves to promote from within
• Great Benefits – Medical, Dental, Vision, Life & Disability Insurance, 401K, and PTO
• Generous Employee Discount
• Beautiful Showroom with Top Brands & Trends

Office Associate Job Description/Duties:

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Required Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

In order to provide equal employment and achievement opportunities to all individuals, employment decisions at Levin Furniture will be based on merit, qualifications, and abilities. Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.