Office Assistant Primary Care Midtown

Riverside Health System; Williamsburg (VA); Sur place; USD 23 000 - 30 000; Plein temps

Résumé du poste

Riverside Health System in Williamsburg, VA is seeking a friendly Medical Office Receptionist to welcome patients, verify insurance, and manage registrations.

You will check in/out patients, update demographics in the registration software, collect payments, schedule appointments, and prepare charts. Occasional cross-location coverage may be required to support the regional team.

Qualifications

• High school diploma or GED required or equivalent.
• 1 year medical office experience preferred.
• Excellent customer service and communication skills.

Responsabilités

• Ensure patients' registration and demographics information is accurate and up-to-date.
• Check-in/check-out patients and collect payments for services.
• Verify insurance eligibility and manage referrals as needed.

Connaissances

Customer service

Phone etiquette

Medical office

Registration software

Formation

High School Diploma or GED

Outils

Registration software

Description du poste

Williamsburg, Virginia

Hiring Range

$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

• Ensures all patients’ registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.


• Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.


• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.


• Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

• High School Diploma or GED, Minimum (Required)

Experience

• 1 year Medical Office experience (Preferred)