Office Assistant Medical ED

Riverside Medical Education and Clinics; Newport News (VA); Vor Ort; USD 23.000 - 30.000; Vollzeit

Zusammenfassung

Riverside Medical Education and Clinics is seeking an office assistant to support our front desk operations in Newport News, VA. You will verify patient registrations, manage demographics in the system, and assist with scheduling referrals and appointments.

You will also greet patients, answer calls, and provide information while maintaining a compliant, organized reception area. The role emphasizes accuracy in patient data, efficient scheduling, and proactive communication with both patients

Qualifikationen

• High school diploma or equivalent preferred.
• Medical office experience preferred.

Aufgaben

• Verifies and updates patient registrations and demographics.
• Monitors daily schedule and reschedules appointments as needed.
• Obtains referrals and insurance information.
• Completes chart prep and prints visit summaries and receipts.
• Greets patients at the reception and answers phones with a 4-part greeting.
• Reports compliance, insurance, and billing anomalies.
• Maintains reception area appearance and cleanliness.
• Participates in team huddles and staff meetings.

Jobbeschreibung

Newport News, VirginiaHiring Range$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.OverviewThe office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.What you will doEnsures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.QualificationsEducation, High school or equivalent (Preferred)ExperienceMedical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.