Office Assistant

Riverside Health; Newport News (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

Riverside Regional Medical Center is hiring an Office Assistant for its Newport News location. The role supports the office manager, handling patient registration, insurance eligibility, and front-desk duties. You will greet patients, answer phones, schedule visits, and manage chart preparation and referrals.

The position requires high school completion and preferred medical office experience, with an emphasis on accuracy, compliance awareness, and teamwork in a busy reception area.

Qualifications

• High school diploma or equivalent preferred.
• Medical office experience is a plus.
• Strong communication and customer-service skills.

Responsibilities

• Verify and update insurance eligibility and demographics.
• Register patients and reconcile information in registration software.
• Greet patients and answer phone lines promptly.
• Schedule appointments and obtain referrals as needed.
• Prepare charts, visit summaries and related documents.
• Identify and report compliance, insurance, and billing issues.
• Maintain reception area appearance and assist team members.

Skills

Insurance eligibility

Patient registration

Scheduling appointments

Telephone etiquette

Demographic data entry

Education

High school diploma or equivalent

Tools

Registration software

Job description

## Office AssistantApply: Riverside Regional Medical Center - Medical Office Building - Newport News, Virginia: Full time: Posted Today: 2026-037889Newport News, Virginia**Hiring Range**$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.* Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.* Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques. **Qualifications** **Education** * , High school or equivalent (Preferred) **Experience** * Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.