Office Assistant

Riverside Regional Medical Center; Newport News (VA); On-site; USD 48,139,000 - 62,562,000; Full time

Job summary

Riverside Regional Medical Center in Newport News, Virginia is seeking an Office Assistant to support the office manager. Primary duties include eligibility verification, patient registration, and reconciliation within patient registration software, along with greeting patients and answering phones.

Responsibilities include updating demographics, scheduling/rescheduling appointments, obtaining referrals, processing chart prep, and ensuring smooth reception operations.

Qualifications

• High school diploma or equivalent preferred.
• Medical office experience preferred.
• Ability to manage patient registration and eligibility.

Responsibilities

• Ensure all patients' registration and demographics information is correct and updated.
• Monitor daily schedule and manage appointments as needed.
• Obtain referrals and insurance information.
• Complete clerical chart prep and prepare visit summaries and receipts.
• Report potential compliance concerns to the appropriate person.
• Maintain reception area appearance and cleanliness.
• Greet patients and handle phone lines with professional 4-part greeting and quick response.

Skills

Medical office experience

Education

High school diploma or equivalent

Job description

Newport News, VirginiaHiring Range$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.OverviewThe office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.What you will doEnsures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.QualificationsEducation, High school or equivalent (Preferred)ExperienceMedical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.