Office Assistant, Live Well

Frederick Community College; Frederick (MD); On-site; USD 32,000 - 35,000; Full time

Job summary

Frederick Community College seeks an Office Assistant, Live Well to lead the front desk and Zen Den operations, ensuring a welcoming environment for students seeking wellness resources. The role supports procurement, invoicing, and vendor communications while coordinating schedules and referrals to counseling services.

You will assist with wellness programs and events, maintain confidential records, and collaborate with counselors and campus partners to foster a caring campus culture.

Qualifications

• Associate degree required in a field related to social sciences or similar.
• Two years of experience in customer service, administrative support, student services, or related environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and ability to learn college systems.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Commitment to supporting a diverse student population and confidentiality.

Responsibilities

• Serve as primary contact for FCC Live Well, delivering excellent customer service.
• Coordinate daily operations of reception and Zen Den, keeping spaces welcoming and well-supplied.
• Manage counselor schedules, intake coordination, referrals, and follow-up communications.
• Assist students in navigating wellness resources and connect to appropriate services.
• Support crisis response protocols by assisting with intake and coordinating with counselors.
• Oversee procurement and payment operations: purchasing, invoicing, and vendor communications.
• Maintain office records, prepare reports, and track participation and referrals.
• Assist with planning and promoting wellness programs, events, and outreach.

Skills

Customer service

Administrative support

Microsoft Office

Organizational skills

Written and verbal communication

Confidentiality

Education

Associate’s degree in related field

Bachelor’s degree (desired)

Tools

College systems and databases

Job description

Requisition Number:

AS1025P

Job Title:

Office Assistant, Live Well

Pay Rate:

$23.29–$25.61 hourly

Position Type:

Support

Position Summary:

The Office Assistant, Live Well serves as the primary administrative and operational support professional for FCC Live Well. Reporting to the Assistant Director, Wellness Initiatives, this position oversees the daily operation of the reception area and Zen Den, helping to create a welcoming, organized, and supportive environment for students seeking wellness, basic needs, and counseling resources. The position supports departmental procurement and payment operations, including purchasing, invoice and payment processing, order tracking, inventory coordination, and vendor communication. In situations involving student distress or crisis, the Office Assistant supports established response protocols by facilitating timely connection to counselors and appropriate campus resources while maintaining a calm and supportive environment.

Essential Duties and Responsibilities:

1. Serve as the primary point of contact for FCC Live Well, welcoming students, faculty, staff, and visitors and providing exceptional customer service.
2. Coordinate daily operations of the reception area and Zen Den, ensuring spaces remain welcoming, organized, appropriately supplied, and supportive of student wellness needs.
3. Manage counselor schedules and appointments, including intake coordination, appointment scheduling, referrals, and follow-up communications.
4. Assist students in navigating available wellness, counseling, basic needs, and student support resources and connect them with appropriate services.
5. Support established response protocols for students experiencing distress or crisis by assisting with intake, monitoring students awaiting counselor availability, facilitating communication with appropriate personnel, and maintaining a safe and supportive environment.
6. Manages departmental procurement and payment operations, including purchasing, invoice and payment processing, order tracking, inventory coordination, and vendor communication.
7. Maintain office records, prepare reports, perform data entry, track participation, appointments, referrals, and program engagement metrics.
8. Assist with planning, promotion, logistics, and implementation of wellness programs, outreach initiatives, workshops, and special events.
9. Maintain confidentiality of student information and records in accordance with applicable college policies and applicable FERPA and HIPPA requirements.
10. Collaborate with counselors, wellness staff, faculty, and campus partners to support student success, wellness initiatives, and a culture of care across the institution.
11. Perform other duties as assigned.

Required Minimum Qualifications:

1. Associate’s degree in a field related to Social Sciences (social work, psychology, etc.).
2. Two (2) years of experience in customer service, administrative support, student services, healthcare, social services, counseling, or a related environment.
3. Demonstrated ability to interact professionally and compassionately with individuals from diverse backgrounds, including those experiencing stress, crisis, or other personal challenges.
4. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn and utilize college systems and databases.
5. Strong organizational skills the ability to manage multiple priorities, maintain accurate records, and work effectively in a fast-paced environment.
6. Excellent written and verbal communication skills.
7. Commitment to supporting a diverse student population and fostering an inclusive campus environment.
8. Demonstrated ability to maintain confidentiality and exercise sound judgement when handling sensitive information.

Desired Qualifications:

1. Bachelor’s degree in psychology, social work, counseling, human services, education, public health, or a related field.
2. Experience working in higher education, behavioral health, counseling, healthcare, case management, social services, or student support environments.
3. Experience supporting individuals, experiencing distress and connecting them with appropriate resources and services.
4. Experience coordinating events, outreach activities, workshops, or wellness-related programming.
5. Knowledge of mental health, wellness, basic needs, or student support resources.
6. Certification in Mental Health First Aid, QPR, trauma-informed practices, or a related training; or willingness to complete such training within six months of hire.
7. Experience maintaining confidential records and working within FERPA, HIPPA, or similar privacy requirements.

Work Schedule:

Monday-Friday, 8:30 AM – 4:30 PM with occasional evenings and weekends as needed.

Full/Part Time:

Full Time

Telework Eligible?:

No

Essential Personnel?:

No

For Best Consideration:

11/05/2026

Benefits:

A full list of FCC benefits can be found here: https://publications.hilbgroup.com/FCCBenefitsGuide/

FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more!

Non-Discrimination Statement:

Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment.