Adult Education & ESOL Intake Assistant

Frederick Community College; Frederick (MD); On-site; USD 30,000 - 34,000; Part time

Job summary

Frederick Community College seeks an Adult Education & ESOL Intake Assistant to support GED/ABE and ESOL programs. The role involves recruiting, welcoming, and assisting students with enrollment, testing, and data collection, while respecting diverse backgrounds.

Schedule includes mornings, evenings, and Saturdays. This part-time position collaborates with Intake Assessment Specialists to ensure smooth operations and accurate documentation.

Qualifications

• High school diploma or GED.
• At least 1 year experience supporting learning (e.g., teaching or tutoring, training, coaching, mentoring).
• At least 1 year experience in community service or engagement (e.g., volunteering, advocacy).

Responsibilities

• Set up rooms/equipment for student intake, orientation, and testing activities.
• Welcome students and guide them to event or class locations.
• Assist with orientation, testing, and data collection processes.
• Administer and proctor assessments; ensure test security and policy compliance.
• Assist with archiving, filing, and general office support.

Education

High school diploma or GED

Job description

Requisition Number

AS1020P

Job Title

Adult Education & ESOL Intake Assistant

Pay Rate

$22.60 hourly

Position Type

Part-time Variable Schedule

Position Summary

The Intake Assistant supports the Adult Education (GED & Adult Basic Education) and/or ESOL (English language learner) programs in recruiting, welcoming, and serving students while demonstrating sensitivity to and understanding of community college students’ diverse academic, socioeconomic, cultural, disability, and racial/ethnic background and using varying styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace. The Intake Assistant assists the Intake Assessment Specialists with orientation, testing, student data collection and recordkeeping, and other events or processes that recruit and intake students into programs and support students in enrollment and progression through programming. The Intake Assistant schedule includes events that occur in a monthly or bi-monthly cycle, in varied timeframes (mornings, evenings, or Saturdays). Assistants are surveyed (usually monthly) for availability to work specific upcoming dates.

Essential Duties and Responsibilities

These duties are intended only as examples of the various types of job duties to be performed. The omission of specific duties does not exclude them from the position where the work is a similar, related, or logical assignment to the position. The following are the functions essential to performing this job:

1. Set up rooms/equipment (ex: iPads) for student intake, orientation, and testing activities.
2. Assist students with directions or guide them to event or class locations.
3. Welcome students and facilitate communication during the orientation process.
4. Conduct student interviews and make notes.
5. Facilitate completion of LACES and other program forms and documentation accurately and efficiently, using electronic devices.
6. Troubleshoot interruptions or obstacles during events; problem-solve or seek support as needed.
7. Demonstrate sensitivity in interaction with students; maintain student confidentiality; comply with all FERPA (Family and Educational Rights and Privacy Act) guidelines.
8. Facilitate student assessment using program tools (ex: oral & writing assessments).
9. Administer and proctor assessments, electronically or using paper forms.
10. Maintain test security and manage a consistent and compliant test environment.
11. Ensure student compliance with testing policies (ex: timing).
12. Follow test procedures and report any issues or irregularities.
13. Perform scoring, reporting (paperwork), and follow-up duties as trained/directed.
14. Facilitate online student surveys (example: goals, class evaluations).
15. Assist with archiving, filing, or other “office” support, as needed.
16. Attend required trainings and complete required certifications (CASAS, etc.).
17. Fulfill other duties as assigned.

Required Minimum Qualifications

1. High school diploma or GED
2. At least 1 year experience supporting learning (ex: teaching or tutoring, training, coaching, mentoring)
3. At least 1 year experience in community service or engagement (ex: volunteering, advocacy)

Desired Qualifications

1. Ability to communicate fluently in and translate between English and a second language – most desired: Spanish or French
2. Reliability and proficiency in workplace basics, including accurate and timely reporting
3. Sensitivity in cross-cultural and cross-language communication
4. Strong verbal communication skills
5. Ability to interact positively with a diverse population of adults
6. Competence using email and calendar tools
7. Ability to troubleshoot and problem-solve during student events
8. Demonstrated ability to learn on the job or to be trained
9. Availability in multiple timeframes (mornings, evenings, and/or weekends)

Work Schedule

Schedule based on varied orientation, testing, and program needs to include mornings, evenings and Saturdays.

Full/Part Time

Part Time

Telework Eligible?

No

Essential Personnel?

No

Special Instructions to Applicants

Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values engagement and belonging for students and staff and encourages members from historically under-represented groups to apply.

Non-Discrimination Statement

Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment.