Career and Academic Planning Services, Student Ambassador

Frederick Community College; Frederick (MD); On-site; USD 19,000 - 27,000; Part time

Job summary

Frederick Community College is seeking a Student Ambassador in the Career and Academic Planning Services group. The position is part-time with a variable schedule, open to current students, and focuses on greeting visitors and guiding them to enrollment resources.

You will help with registration steps, navigate campus resources, and promote advising events. The role requires strong communication, customer service experience, and the ability to multi-task in a multicultural campus environment.

Qualifications

• Current student at Frederick Community College.
• Previous customer service experience.
• Good communication skills.

Responsibilities

• Greet all visitors and identify purpose of visit.
• Assess needs and guide to Career Services, Advising, and Transfer resources.
• Assist with accessing resources like Degree Plans, Career Coach, and Focus2.
• Promote advising/registration dates at campus events.
• Assist with computing labs and class registration.

Skills

Customer service

Communication

Job description

Requisition Number

AS1021P

Job Title

Career and Academic Planning Services, Student Ambassador

Pay Rate

$16.39 hourly

Position Type

Part-time Variable Schedule

Position Summary

* This position is only available for current Frederick Community College Students*

The CAPS Student Ambassador position supports the Career and Academic Planning Services team with promoting and assisting students with enrollment. The CAPS Student Ambassador will greet visitors as an initial point of contact for current students, as well as other visitors to the Center. They will assist students with account information and supporting registration processes. This position is responsible for promoting advising and registration dates at select campus engagement events. Ability to use varying styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.

Essential Duties and Responsibilities

These duties are intended only as examples of the various types of job duties to be performed. The omission of the specific duties does not exclude them from the position if the work is a similar, related, or logical assignment to the position. The following are the functions essential to performing this job:

• 1. Greet all visitors who enter the Center and inquire about the purpose of their visit.
• 2. Assess needs and ask appropriate questions to determine relevant resources that the visitor may need from Career Services, Employment Services, Advising, and Transfer.
• 3. Assist visitors with accessing resources including the Degree Plans in Peoplesoft Career Coach, College Central Network, and Focus2, as well as other online resources.
• 4. Provide information about upcoming events including employer and college visits, Registration periods, and Academic programs.
• 5. Provide assistance to students in the computer lab/resource area with class registration. Provide referrals to appropriate staff members for follow up.
• 6. Answer phones and provide appropriate information as needed. Monitor the flow of Navigate Student platform; the system for making appointments.
• 7. Assist with social media promotion of the department, services, events, and deadlines.
• 8. Assist with events to include preparation before the event and day of the event assistance with logistics for Required Orientation Advising & Registration (ROAR), Career, and Transfer9.
• 9. Promotion of advising and registration dates at events on campus.
• 10. Performs other duties as assigned.

Required Minimum Qualifications

• 1. Current student at Frederick Community College
• 2. Previous customer service experience
• 3. Good communication skills

Desired Qualifications

• 1. Ability to provide resources to visitors that includes navigating software platforms.
• 2. Ability to multi-task and adapt to changing work situations.
• 3. Good organizational skills.
• 4. Excellent oral and written communication skills

Work Schedule

Variable

Full/Part Time

Part Time

Telework Eligible?

No

Essential Personnel?

No

Special Instructions to Applicants

All applications and required documents must be submitted online. Mail, e-mail, or fax submissions will not be accepted. Cover letters may be addressed to the Search Committee and should briefly address your qualifications as related to the requirements of this position.

Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values engagement and belonging for students and staff and encourages members from historically under-represented groups to apply.

Non-Discrimination Statement

Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment.