Customer Service Specialist (E-commerce)

Ultimate Staffing; Minneapolis (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid parking

Modern office environment

Pet-friendly office

Job summary

Ultimate Staffing is seeking a Customer Service Specialist for our e-commerce team in Minneapolis. The role involves helping customers across the United States via phone, email, and chat, focusing on order status, purchases, and product information.

The position offers a collaborative office environment, parking, and a contract through February with potential extension based on business needs. Strong communication and problem-solving skills are essential.

Qualifications

• Previous B2C customer service experience required.
• E-commerce customer service experience preferred.
• Experience with Zendesk is a plus.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Comfortable learning and communicating product information.

Responsibilities

• Respond to customer inquiries via email, chat, and phone
• Provide order status updates and assist customers with purchases
• Answer product and website-related questions
• Resolve customer concerns with professionalism and empathy
• Track shipments and communicate with carriers
• Process returns, issue refunds, provide shipping labels
• Document customer interactions and resolutions
• Collaborate with team to identify trends and process improvements
• Support additional customer service and administrative tasks as needed

Skills

B2C customer service

E-commerce support

Strong communication

Problem solving

Teamwork

Independent work

Product information learning

Tools

Zendesk

Job description

Customer Service Specialist (E-Commerce)

Location: Minneapolis, MN
Schedule: Sunday-Thursday, 8:00 AM-5:00 PM
Pay: $21.63/hour
Duration: Contract assignment through February with potential for extension based on business needs

About the Opportunity

We are seeking a Customer Service Specialist to join a growing e-commerce team supporting customers across the United States. This role is ideal for someone who enjoys helping customers, solving problems, and delivering a positive customer experience through phone, email, and chat interactions.

The office offers a collaborative team environment, modern workspace, paid parking, and a pet-friendly atmosphere.

Responsibilities

• Respond to customer inquiries via email, chat, and phone
• Provide order status updates and assist customers with purchases
• Answer product and website-related questions
• Resolve customer concerns and complaints with professionalism and empathy
• Track shipments and communicate with shipping carriers
• Process returns, issue refunds, and provide shipping labels
• Document customer interactions and resolutions within company systems
• Collaborate with team members to identify trends and process improvements
• Support additional customer service and administrative tasks as needed

Qualifications

• Previous business-to-consumer (B2C) customer service experience required
• E-commerce customer service experience preferred
• Experience with ticketing platforms such as Zendesk is a plus
• Strong written and verbal communication skills
• Excellent problem-solving and customer service abilities
• Ability to work independently and as part of a team
• Comfortable learning and communicating product information
• Comfortable working in a pet-friendly office environment

What We Offer

• Competitive pay at $21.63/hour
• Paid parking
• Modern office environment in Minneapolis
• Opportunity to gain experience with a growing e-commerce operation
• Potential for assignment extension or future long-term opportunities based on business needs

Interested candidates should have strong attendance, a customer-focused mindset, and the ability to commit to the duration of the assignment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.