Customer Service Agent

MindSpring Partners LLC; Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

MindSpring Partners LLC is seeking enthusiastic individuals to join our Customer Support team in downtown Chicago. You will troubleshoot technical and non-technical issues by phone and email, supporting a growing software firm.

Expect to handle around 20 calls or emails daily, use Active Directory to manage account information, and assist customers in navigating the platform. In-person work, early October start, with thorough training and a path to permanent status through a contract-to-hire

Qualifications

• 1+ year of Customer Service experience (retail, restaurant, hospitality, etc.)
• Degree preferred but not required
• Savvy with Windows Operating System and Windows 365
• Access to Windows 11 at least on home computer
• Able to work in-person, downtown Chicago (very accessible location) beginning early October

Responsibilities

• Work with a growing, award-winning software firm
• Use phone and email to troubleshoot technical or non-technical issues
• Handle approximately 20 calls or emails per day, both inbound and outbound
• Utilize Active Directory to manage account information
• Assist customers in navigating the platform

Skills

Customer service

Windows troubleshooting

Active Directory

Communication

In-person work

Education

High School Diploma (preferred)

Job description

Our client is seeking enthusiastic candidates to join their Customer Support team.

Ideal candidates will have some experience interacting with customers in a retail environment, restaurant, hotel, or college helpdesk capacity and be eager to learn/grow.

Are you good with customers?

• You enjoy solving problems and making people happy
• You’ve gone “above and beyond” for a customer
• You’re not afraid to “dig” and get creative to find resolutions for an issue

Are you tech-savvy?

• The “go-to” in your family/friend group for all things technology
• An avid online gamer
• Enjoy keeping up with the latest tech gadgets and news
• Good competency with Windows and general troubleshooting

Are you looking to join a stable, team-oriented organization with room for growth?

• Thorough training
• Fun team-building activities/awards + casual office atmosphere

We may have the career move you have been looking for!

Position overview

• Work with a growing, award-winning software firm
• Use phone and email to troubleshoot technical or non-technical issues
• Handle approximately 20 calls or emails per day, both inbound and outbound
• Utilize active directory to manage account information
• Assist customers in navigating the platform

Requirements

• 1+ year of Customer Service experience (retail, restaurant, hospitality, etc.)
• Degree preferred but not required
• Savvy with Windows Operating System and Windows 365
• Access to Windows 11 at least on home computer
• Able to work in-person, downtown Chicago (very accessible location) beginning early October

Compensation

• $20/hr
• This is a contract to hire position that leads to permanent status