Customer Service Admin. Assistant

DeGroot Inc.; Coloma (MI); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

A customer service-oriented company in Coloma, Michigan is seeking a friendly and organized Customer Service Administrative Assistant. The role involves managing customer interactions, processing inquiries, and supporting administrative tasks in a dynamic office environment. The ideal candidate has over 2 years of experience in customer service, excellent communication skills, and strong attention to detail. This is a full-time position offering competitive pay and benefits.

Qualifications

• 2+ years of experience in customer service or a related field.
• Strong interpersonal skills with a customer-focused mindset.
• Flexibility, time management, and ability to prioritize responsibilities.

Responsibilities

• Serve as the first point of contact for customers.
• Manage incoming customer service calls and emails.
• Track, submit, and monitor retail refunds.
• Proof packaging and marketing materials.
• Manage responses to customer reviews.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Attention to detail

MS Office skills

Education

High school diploma or equivalent

Associate’s degree in Business/Administration

Job description

We are seeking a friendly, detail-oriented, and highly organized Customer Service Administrative Assistant to join our team. In this role, you will play a vital part in creating outstanding customer experiences while also supporting our administrative and marketing functions. This is a dynamic position for someone who enjoys working with people and takes pride in ensuring accuracy and efficiency in every task.

Note: This position is ONSITE. Hours are Monday thru Friday from 7:30am-4pm.

Responsibilities

• Serve as the first point of contact for customers, answering phones and greeting visitors at the door with professionalism and courtesy.
• Manage incoming customer service calls, addressing product-related inquiries and providing assistance as needed.
• Monitor and respond to customer service emails received in the sales inbox, ensuring timely and accurate responses.
• Track, submit, and monitor retail refunds, processing requests in accordance with company policies and procedures.
• Review E-commerce Direct Ship (DS) and BOPIS product categorization placement, ensuring products are correctly classified for optimal visibility and searchability.
• Manage customer inquiries related to E-commerce products and orders, providing support and resolving issues as necessary.
• Review orders after entry as needed to ensure accuracy and completeness, making any necessary adjustments.
• Assist in proofing packaging and other marketing materials for accuracy and compliance with branding guidelines.
• Manage responses to customer reviews on all platforms, maintaining a positive and professional image of the company.
• Compile, list, and update Buy Online, Pick Up In Store (BOPIS) and dropship details, specifications, images, and assets for E-commerce platforms.
• Review product listings on E-Commerce dropship and BOPIS sites for accuracy, ensuring that product information is up-to-date and consistent.

Qualifications

• Education: High school diploma or equivalent; Associate’s degree preferred in Business/Administration.
• Skills: 2+ years of experience in customer service or a related field. Excellent communication skills, both verbal and written. Strong interpersonal skills with a customer-focused mindset. Attention to detail and accuracy in data entry and record-keeping. Excellent MS Office skills (Outlook, Word, Excel, etc.).
• Physical: Full use of all senses, including physical ability to sit, crouch, bend, reach, walk, climb and maneuver around racking/shelving, farm equipment.
• Mental: Flexibility, time management, and ability to prioritize responsibilities. Must be willing and confident in selling environments including phone and face to face.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week, Monday thru Friday from 7:30am-4pm

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance