Customer Service Rep-Youngsville NC

Ultimate Staffing; Youngsville (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Training provided

Growth opportunities

Team environment

Job summary

Ultimate Staffing is seeking a Customer Service Representative to support our growing e-commerce operations. The role involves assisting customers with online orders, order tracking, product inquiries, returns, and general account support.

Strong communication, attention to detail, and efficiency in a fast-paced environment are essential. Responsibilities include handling inquiries across phone, email, chat, and online platforms, updating customer information, coordinating with warehouse and

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• E-commerce, retail, or call center experience is a plus.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and web-based applications.
• Ability to multitask and prioritize responsibilities effectively.
• Strong problem-solving and conflict-resolution skills.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and online platforms
• Assist customers with order status, shipping updates, and delivery questions
• Process returns, exchanges, refunds, and replacement requests according to company policies
• Resolve customer concerns in a professional and timely manner
• Accurately enter and update customer information in company systems
• Collaborate with warehouse, shipping, and sales teams to resolve order-related issues
• Monitor and respond to customer reviews and feedback when appropriate
• Provide product information and recommendations to customers
• Maintain detailed records of customer interactions and resolutions
• Ensure a positive customer experience with every interaction
• Meet established productivity, quality, and customer satisfaction goals
• Assist with additional administrative duties as assigned

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Location: Ultimate Staffing
Pay Rate: $16.00 per hour
Schedule: Monday - Friday, 7:00 AM - 3:30 PM

Position Summary:

We are seeking a Customer Service Representative to support our growing e-commerce operations. The ideal candidate will provide exceptional customer service by assisting customers with online orders, order tracking, product inquiries, returns, and general account support. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, chat, and online platforms
• Assist customers with order status, shipping updates, and delivery questions
• Process returns, exchanges, refunds, and replacement requests according to company policies
• Resolve customer concerns in a professional and timely manner
• Accurately enter and update customer information in company systems
• Collaborate with warehouse, shipping, and sales teams to resolve order-related issues
• Monitor and respond to customer reviews and feedback when appropriate
• Provide product information and recommendations to customers
• Maintain detailed records of customer interactions and resolutions
• Ensure a positive customer experience with every interaction
• Meet established productivity, quality, and customer satisfaction goals
• Assist with additional administrative duties as assigned

Qualifications:

• High school diploma or GED required
• Previous customer service experience preferred
• E-commerce, retail, or call center experience is a plus
• Strong verbal and written communication skills
• Proficient with Microsoft Office and web-based applications
• Ability to multitask and prioritize responsibilities effectively
• Strong problem-solving and conflict-resolution skills
• Excellent attention to detail and organizational skills
• Ability to work independently and as part of a team
• Monday-Friday schedule with no weekends
• Opportunity for growth and advancement
• Team-oriented work environment
• Training provided

Pay: $16.00 per hour
Schedule: Monday-Friday, 7:00 AM - 3:30 PM (40 hours per week)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.