Customer Service Rep / Office Coordinator (START ASAP)

Ultimate Staffing; Fort Snelling Unorganized Territory (MN); Ibrido; USD 36.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free parking

Dog-friendly office

Modern office

Medical coverage

Dental and vision benefits

Life insurance

Short-term disability

Accident and critical illness coverage

Hospital indemnity benefits

Earned Safe & Sick Time

Descrizione del lavoro

Ultimate Staffing is partnering with a growing consumer products company in Minneapolis to hire a Customer Service Rep (e-commerce). You will support customers by phone, email, and chat, ensuring a positive experience while handling orders, payments, returns, and account inquiries.

The role offers a dog-friendly, collaborative office in the North Loop with free parking and opportunities to gain e-commerce experience. Training is provided, and schedule includes hybrid days across Tue–Sat.

Competenze

• Experience in customer service in an office, call center, or e-commerce environment.
• Excellent communication and professional phone presence.
• Ability to multitask and stay organized in a fast-paced setting.
• Strong problem-solving skills and attention to detail.
• Experience with Zendesk or similar customer service platforms is a plus.
• E-commerce customer service experience preferred but not required.

Mansioni

• Respond to customer inquiries via email, chat, and phone.
• Assist customers with orders, payments, returns, and account inquiries.
• Track shipments and communicate with carriers regarding delivery issues.
• Process returns, issue refunds, and provide return shipping labels.
• Maintain accurate customer records and document interactions in company systems.
• Troubleshoot customer concerns and provide effective solutions.
• Collaborate with team members to identify service improvements and trends.
• Support additional customer service and administrative tasks as needed.

Conoscenze

Customer service experience

Communication skills

Professional phone presence

Multitasking

Attention to detail

Learning new software

Strumenti

Zendesk

Descrizione del lavoro

Do you enjoy dogs in the office and helping customers, solving problems, and working in a fast-paced office environment? We're partnering with a growing consumer products company seeking a Customer Service Rep (e-commerce) to support customers through phone, email, and chat while ensuring a positive customer experience.

This is a great opportunity for someone with customer service experience who enjoys a mix of customer interaction, order support, and administrative work in a professional office setting.

• Modern office located in Minneapolis' North Loop area
• Free parking provided
• Dog-friendly workplace
• Collaborative team environment
• Opportunity to gain valuable e-commerce and customer service experience
• Potential for extension or long-term opportunities based on business needs

Schedule

• Training (First Few Weeks): Monday-Friday, 8:00 AM - 5:00 PM
• Permanent Schedule: Tuesday-Saturday, 8:00 AM - 5:00 PM (working from home on Saturdays only)
• Medical coverage options
• Dental and vision benefits
• Life insurance and short-term disability plans
• Accident and critical illness coverage
• Hospital indemnity benefits
• Earned Safe & Sick Time (per applicable regulations)

Duties:

• Respond to customer inquiries via email, chat, and phone
• Assist customers with orders, payments, returns, and account inquiries
• Track shipments and communicate with carriers regarding delivery issues
• Process returns, issue refunds, and provide return shipping labels
• Maintain accurate customer records and document interactions in company systems
• Troubleshoot customer concerns and provide effective solutions
• Collaborate with team members to identify service improvements and trends
• Support additional customer service and administrative tasks as needed

Requirements:

• Previous customer service experience in an office, call center, or e-commerce environment
• Must be comfortable working in a dog-friendly office environmet
• Strong communication skills and a professional phone presence
• Ability to multitask and stay organized in a fast-paced setting
• Strong problem-solving skills and attention to detail
• Comfortable learning new software and technology platforms
• Experience with Zendesk or similar customer service platforms is a plus
• E-commerce customer service experience preferred but not required

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.