Experienced Collections Representative

Servpro Industries, Inc.; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Servpro Industries, Inc. in Dallas, TX seeks a Collection Representative to contact customers with past-due payments, negotiate payment plans, and resolve disputes while upholding company policies. You will provide professional customer service and maintain detailed account records.

The role requires strong communication and problem-solving skills, with the ability to stay courteous in challenging situations and ensure accurate documentation across all interactions.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to remain professional and courteous in difficult situations.

Responsibilities

• Communicate with customers regarding accounts.
• Provide customer service and support to customers in a professional manner.
• Negotiate payment plans with customers.
• Keep accurate records of customer accounts and payment history.
• Ensure that all collection policies and procedures are followed.
• Maintain a positive relationship with customers while collecting payments.
• Accurately document all communications.
• Schedule and follow up on all communications.

Job description

Benefits:

• Competitive salary
• Health insurance
• Paid time off

We are seeking a Collection Representative to join our team. The successful candidate will be responsible for contacting customers to collect past due payments, negotiating payment plans, and working with customers to resolve any disputes. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to remain professional and courteous in difficult situations. This is an excellent opportunity for someone looking to make a difference in the lives of our customers.

Responsibilities:

• Communicate with customers regarding their accounts.
• Provide customer service and support to customers in a professional manner.
• Negotiate payment plans with customers.
• Keep accurate records of customer accounts and payment history.
• Ensure that all collection policies and procedures are followed.
• Maintain a positive relationship with customers while collecting payments.
• Accurately document all communications.
• Schedule and follow up on all communications