Collections Account Representative

Machol & Johannes, LLC; Denver (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical & dental plan options

401(k) plan

Employee Assistance Program

Flexible scheduling

Year-end bonus potential

Paid Eco Pass for transportation

Job summary

Machol & Johannes, LLC, a leading collections law firm, is seeking an Account Representative to manage consumer accounts while ensuring adherence to strict guidelines. This role involves maintaining positive relationships with consumers and achieving performance targets in a dynamic environment.

The ideal candidate will have a high school diploma, experience in collections, and strong communication skills. This full-time position offers benefits and a supportive work culture.

Qualifications

• High school diploma or equivalent required.
• Two years of experience as a collector preferred.
• Basic knowledge of U.S. legal process is preferred.

Responsibilities

• Manage inbound and outbound communications with consumers.
• Negotiate payment arrangements and reviews consumer accounts.
• Adhere to Fair Debt Collection Practices Act regulations.

Skills

Communication skills

Negotiation

Mental agility

Customer service

Problem-solving

Bilingual (Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Skip-tracing tools

Job description

Machol & Johannes, LLC and its affiliates is a premier collections law firm operating in Colorado, Washington State, Oregon, New Mexico, Wyoming, Idaho, Utah, and Oklahoma. We offer representation and customer service in the fields of Collection, Bankruptcy, and Creditor Rights.

Job Description

Summary: The Account Representative is the primary customer service representative responsible for managing consumer accounts while operating within the strict requirements of our clients as a member of the Collections team. This position maintains a positive relationship with the consumers in order to generate revenue for the company. This position operates under strict guidelines and high expectations for meeting key performance indicators in a fast‑paced work environment.

Primary Responsibilities

• Maintains inbound and outbound collection communications within client deadlines and requirements
• Responsible for scaling calls to a supervisor when appropriate
• Reviews consumer accounts, makes recommendations, and implements appropriate action under the guidance of the Collections Managers
• Negotiates payment arrangements with consumers
• Performs skip‑tracing activities to discover consumer information
• Responsible for accurately and completely detailing account information
• Manages and maintains precise accuracy on multiple accounts in individual account queues
• Must adhere to all Fair Debt Collection Practices Act regulations as well as applicable state regulations
• Establishes and maintains professional relationships with consumers and team members
• Maintains a high degree of mental agility (is able to talk, type, and formulate plans of actions in a short period of time)
• Must meet strict deadlines, reach attainable goals, and handle multiple priorities at the same time
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• Basic understanding of the U.S. legal process preferred
• Word processing and spreadsheet navigation
• Minimum two (2) years of prior experience as a collector, preferred
• Experience with skip‑tracing tools and strategies preferred
• Experience working in an open office call center preferred
• Legal industry experience preferred
• Ability to deescalate disgruntled callers and negotiate payment terms
• Strong mental agility and decision making skills
• Basic knowledge of the use of Microsoft Office Suite
• Solid knowledge of Fair Debt Collection Practices Act
• State specific knowledge of collections regulations preferred
• Proven ability to meet key performance indicators in a fast‑paced, professional, work environment
• Bi‑lingual preferred (Spanish reading and speaking)
• Majority of this position will be in a professional office environment
• Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties
• Will be on the phone continuously through the scheduled work day
• Will occasionally need to lift up to 25 lbs.

Additional Information

This is a full‑time position that is eligible for our total rewards package, including multiple medical & dental plan options, vision coverage, life and disability offerings, flexible spending accounts for health and dependent savings, health savings account and a 401(k) plan. We have a great deal of voluntary benefits including a supportive Employee Assistance Program, a Health Saving Account and a Flexible Spending Account as added benefits to our medical plans. We offer various discounts of up to 40 percent on more than five million products and services, including Computers and Electronics, Theme Parks, Vacation Packages, Cell phone provider discounts up to 22% off your monthly statement, Car Rentals, and Hotels, Gifts and Retail Shopping, Child and Senior Care Products and Services, Movie Tickets and Video Rentals. Each employee will receive a fully paid Eco Pass for transportation. We offer vacation and sick time, flexible scheduling and a year‑end bonus potential.

Compensation is based upon education, salary history and experience. Qualified applicants must be eligible to work in the United States without visa sponsorship. EOE