Collections Clerk

DarrowEverett LLP; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

DarrowEverett LLP is seeking a detail-oriented Collections Clerk to join our finance team in Kentucky. You will manage accounts receivable, contact customers for payment, resolve billing issues, and ensure timely collections to support cash flow.

Ideal candidates have experience in high-volume settings, solid communication skills, and familiarity with accounting terms and basic financial statements. You will handle sensitive information professionally and adhere to FDCPA guidelines.

Qualifications

• High-volume environment experience.
• Familiarity with FDCPA or relevant regulations.
• Understanding of accounting terms and basic financial statements.
• Ability to handle sensitive financial information ethically and responsibly.
• Strong written and spoken communication skills.
• Computer literacy; ability to enter data into accounting software.
• Strong interpersonal skills with customers and colleagues.
• Ability to present information to attorneys, staff and clients.
• Knowledge of Word, Excel, and QuickBooks.

Responsibilities

• Monitor and manage assigned accounts to identify outstanding debts.
• Contact customers by phone, email, and written communication to follow up on past-due invoices.
• Maintain accurate records of all collection activity and communications.
• Resolve billing issues and disputes promptly and professionally.
• Prepare and send account statements, letters, and reminders.
• Recommend accounts for escalation when necessary.
• Process payments and post to customer accounts.
• Generate regular aging and collection status reports.
• Pursue payment on delinquent accounts via customer contact.
• Review and update account status per guidelines.
• Perform related duties as required.

Skills

Communication

Attention to detail

Organizational skills

MS Word

MS Excel

QuickBooks

FDCPA knowledge

Multitasking

Ethical handling

Professional demeanor

Tools

Microsoft Word

Microsoft Excel

QuickBooks

Job description

DarrowEverett LLP is looking for a detail-oriented and proactive Collections Clerk to join our finance team. The successful candidate will be responsible for managing outstanding accounts receivable balances, contacting customers for payment, resolving billing issues, and ensuring timely collection of funds to support the company's cash flow objectives. The candidate must have excellent communication and administrative skills, be highly organized and detail-oriented, be able to multitask without sacrificing efficiency, be responsible, and be able to represent the firm, always, in ways that enhance its reputation.

Role & Responsibilities

• Monitor and manage assigned accounts to identify outstanding debts.
• Contact customers via phone, email, and written communication to follow up on past-due invoices.
• Maintain accurate and up-to-date records of all collection activity and communications.
• Resolve customer billing issues and disputes promptly and professionally.
• Prepare and send out account statements, collection letters, and payment reminders.
• Recommend accounts for further action or escalation when necessary.
• Process payments and post to customer accounts as needed.
• Generate regular reports on aging accounts and collection status.
• Requests and pursues payment on delinquent accounts via communication with account holder.
• Follows established guidelines to review and update account status.
• Performs other related duties, as required.

Qualifications:

• Experience working in a high-volume environment.
• Familiarity with Fair Collections Practices Act (FDCPA) or other relevant regulations.
• An understanding of accounting terms and the ability to understand basic financial statements.
• The ability to act responsibly and ethically when working with sensitive financial information, whether it's information for the company or for individuals
• Solid communication skills, with proficiency in speaking and writing
• Computer literacy, as collections clerks are responsible for keying information into various computers and software programs
• Strong people skills - a polite and professional demeanor when working with other companies, as well as consumers and coworkers
• Ability to effectively present information and respond to questions from attorneys, administrative staff, and clients.
• Knowledge of Microsoft Word; Microsoft Excel; QuickBooks and other industry specific accounting and management software.
• Excellent organizational skills and attention to detail.