Collection Coordinator

Meridian Waste; Huntsville (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Meridian Waste in Huntsville, AL is seeking a Collections Coordinator to support collecting outstanding balances and maintain accurate AR records across divisions. This role interacts with customers, operations, accounting, and third-party partners to resolve past-due balances and improve collection performance.

The ideal candidate is organized, can navigate multiple software systems, communicates professionally with customers, and researches account activity to follow issues through resolution.

Qualifications

• Minimum 2 years of experience in collections, accounts receivable, or related fields.
• Experience in a high-volume environment preferred.
• Strong communication and organizational abilities.

Responsibilities

• Contact customers regarding past-due balances via phone, email, or text.
• Document collection activity and customer commitments accurately.
• Research billing or account issues causing nonpayment.
• Coordinate with internal departments to resolve discrepancies.
• Prepare aging reports and follow-up lists.
• Work with third-party collection agencies and monitor outcomes.
• Maintain confidentiality of financial information.
• Support policy enforcement and communicate trends to management.

Skills

Communication

Telephone presence

Organization

Follow-up

Account research

Multisystem proficiency

Excel & Outlook

Customer service

Education

High school diploma or equivalent

Tools

DialMyCalls

ARMS

Excel

Outlook

Job description

Position Summary

The Collections Coordinator is responsible for supporting the collection of outstanding customer balances and helping maintain accurate, well-documented accounts receivable records for the assigned division(s). This position works directly with customers, operations, accounting, and third-party collection partners to resolve past-due balances, research account issues, and improve overall collection performance.

Description

The Collections Coordinator is responsible for supporting the collection of outstanding customer balances and helping maintain accurate, well-documented accounts receivable records for the assigned division(s). This position works directly with customers, operations, accounting, and third-party collection partners to resolve past-due balances, research account issues, and improve overall collection performance. The ideal candidate is organized, comfortable working in multiple software systems, able to communicate professionally with customers, and capable of independently researching account activity and following issues through resolution.

Essential Duties And Responsibilities

• Contact customers regarding past-due balances through telephone, email, text/mass communication tools, and other approved collection methods.
• Maintain consistent and accurate documentation of collection activity, customer commitments, disputes, and account status.
• Research customer accounts to identify billing, payment, pricing, service, or account setup issues contributing to nonpayment.
• Coordinate with internal departments to resolve customer account discrepancies and collection-related issues.
• Prepare and maintain collection reports, aging reviews, follow-up lists, and other accounts receivable reporting as assigned.
• Identify accounts requiring escalation and ensure appropriate follow-up occurs according to company collection policies.
• Work directly with ARMS and other third-party collection agencies, including preparing accounts for placement, providing requested documentation, monitoring account status, and reviewing results.
• Utilize DialMyCalls or similar communication software to efficiently communicate with groups of delinquent customers and support collection campaigns.
• Navigate company billing/accounting systems to research invoices, payments, credits, service history, and customer account information.
• Assist customers with questions regarding invoices, balances, payments, and account activity while providing a high level of customer service.
• Maintain confidentiality of customer and company financial information.
• Support management in enforcing company credit and collection policies.
• Identify recurring collection or billing issues and communicate trends to management.
• Perform additional duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• Minimum of 2 years of experience in collections, accounts receivable, customer service, billing, accounting, or a related field preferred.
• Experience working in a high-volume customer account environment preferred.

Knowledge, Skills And Abilities

• Strong verbal and written communication skills.
• Professional and confident telephone presence.
• Strong organizational and follow-up skills.
• Ability to manage a high volume of accounts and prioritize collection activity effectively.
• Ability to research account history and identify discrepancies or unresolved issues.
• Strong attention to detail and accuracy.
• Ability to work independently while collaborating effectively with accounting, operations, sales, and management.
• Comfortable handling difficult customer conversations professionally.
• Ability to learn and efficiently use multiple computer systems and software applications.
• Basic to intermediate proficiency with Microsoft Excel, Outlook, and web-based business applications.
• Ability to learn and effectively utilize collection, billing, customer communication, and third-party software platforms, including DialMyCalls and ARMS.
• Ability to maintain accurate documentation and follow established procedures.

Physical Demands / Work Environment

Standard office environment. Position requires frequent computer and telephone use. Occasional lifting of office materials up to 20 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.