Office Assistant 2 (PCN 082025)

State of Alaska; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Job summary

The State of Alaska seeks a friendly and organized Administrative Assistant 2 to join the Division of Corporations, Business and Professional Licensing in downtown Anchorage. You will be the front-line contact for customers, handling greeting, payments, data entry, and document handling with accuracy.

Work hours are 8:00 am to 4:30 pm, Monday through Friday, on the 15th floor of the State Office Building. This role emphasizes customer service, organization, and teamwork within a supportive

Qualifications

• High school diploma or equivalent is required.
• Clerical tasks experience such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Responsibilities

• Greeting and assisting walk-in customers with a smile.
• Organizing important documents.
• Processing mail and scanning paperwork.
• Answering a multi-line phone system with confidence.
• Taking payments.
• Performing data entry with accuracy.
• Delivering top-notch customer service every step of the way.

Skills

Customer service

Data entry

Phone handling

Organizational skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

"

This position is part of the crew within the Division of Corporations, Business and Professional Licensing at our Anchorage office. We're looking for someone who enjoys variety and thrives in a fast-paced environment!

What You'll Be Doing:

You'll be the go-to person for keeping our front end licensing running smoothly. Your day might include:

• Greeting and assisting walk-in customers with a smile.


• Organizing important documents like a pro.


• Processing mail and scanning paperwork.


• Answering a multi-line phone system with confidence.


• Taking payments.


• Performing data entry with accuracy.


• Delivering top-notch customer service every step of the way.

If you love helping people, staying organized, and being a key part of a supportive team, this role could be a great fit!

Our organization, mission and culture

The mission of the Division of Corporations, Business and Professional Licensing (CBPL) is to ensure that competent, professional, and regulated commercial services are available to Alaska consumers. The CBPL administrative unit is a team of five, providing support to businesses, professionals, and division staff.

The benefits of joining our team

Advancement within the division is highly encouraged and our training will set you up for success.

The working environment you can expect

This position works on the 15th floor of the State Office Building in downtown Anchorage. This is a full-time position with work hours from 8:00 am to 4:30 pm, Monday through Friday.

What Makes You a Great Fit for This Role?

To thrive in this position, you'll bring a few key superpowers to the table:

• Customer Service Champion: You are all about helping others whether it’s a teammate or a member of the public. You anticipate needs, deliver top-notch service, and are excited to grow with us!


• Integrity & Honesty: You do the right thing, even when no one’s watching. You understand how important trust and ethics are to our team and the people we serve.


• People Person: You bring warmth, empathy, and professionalism to every interaction. You build strong relationships and know how to keep things respectful and positive.


• Detail Detective: You notice the little things that others might miss. Whether it’s spotting a typo or catching a data entry error, your sharp eye helps keep everything running smoothly.

Qualifications

High school diploma or the equivalent AND one year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution

Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note

“High school diploma equivalent” means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 class hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Motor Vehicle Operation Requirement

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Typing Skill Requirement

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

Work Experience

If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Multiple Vacancies

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Hiring Manager Contact

Name: Orellys Torres

Title: Administrative Assistant 2

Phone: [phone]

Email: [e-mail]

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