Senior Services Technician

State of Alaska; Anchorage (AK); Hybrid; USD 52,000 - 78,000; Full time

Job summary

State of Alaska in Anchorage is seeking a Senior Services Technician to join the General Relief Unit. This exempt, civil service role handles eligibility determinations and benefit authorizations for assisted living placements, working with providers and clients to solve cases.

The position may offer hybrid telework after a probation period, and requires Alaska residency with clerical and public health related experience. A strong team and meaningful impact for Alaskans await.

Qualifications

• High school graduation or equivalent.
• Three years of clerical experience with one year in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration or a closely related field.
• College education may substitute for the required experience.

Responsibilities

• Receive and process applications for financial assistance for assisted living placements to determine eligibility and authorize benefits.
• Collaborate with service providers, consumers, and teammates to solve unique, case-by-case situations while handling clerical and administrative duties.
• Hybrid remote work may be available after completing a probationary period.

Skills

Accountability

Customer Service

Interpersonal Skills

Education

High school graduation or equivalent

College education in social services or related field may substitute

Job description

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged to Apply.

Welcome to the Department of Health.

We’d be delighted to have you join our team.

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

What you will be doing

You're invited to join our dynamic and mission-driven General Relief Unit team as a Senior Services Technician.

In this role, you will:

• Receive and process applications for financial assistance for assisted living placements through General Relief Assisted Living Home Care Program to make accurate, timely eligibility determinations and benefit authorizations.
• Collaborate closely with service providers, consumers, and teammates to creatively problem-solve unique, case-by-case situations, while handling a mix of clerical and administrative duties that keep your days interesting and engaging.
• Hybrid remote work may be available for this position after completing a probationary period

If you thrive in a dynamic team setting and want a rewarding role that is engaging, varied, and makes a meaningful impact for Alaskans, we'd love to hear from you.

Our organization, mission, and culture

Our mission is to promote health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services. It supports fostering independence, personal choice, and dignity.

The benefits of joining our team

• You will be a member of the General Relief/Central Applications Processing Unit. This is a friendly team working in a positive, dynamic work environment, committed to quality services for seniors and people with disabilities. The Division promotes continuous learning and personal growth, as well as access to development and advancement opportunities.

The working environment you can expect

This position is located in Anchorage. The office is located in Northeast Anchorage (1835 Bragaw Street). It is near Costco, East High School, various restaurants, and a coffee shop. Parking is readily available at the office.

You will work closely with other members in both the Division and the Department of Health. There may be an opportunity for a hybrid telework schedule once you have successfully passed the probation period.

Who we are looking for

We are interested in candidates who possess some or all of the following position-specific competencies:

• Accountability: Holds self and others accountable for measurable, high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

To view the general description and example of duties for this job class, please go to the following link and search for Senior Services Technician: https://www.governmentjobs.com/careers/Alaska/ classspecs.

High school graduation or equivalent: AND Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration or a closely related field.

Substitution: College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.

At the time of the interview, please provide the following

1. Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
2. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications.

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Document work experience needed to meet the minimum qualifications in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine minimum qualifications have been met for the position you are applying for.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting. The State of Alaska does not provide VISA Employer sponsorships.

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Contact Manager

Ziona Brownlow/Acting Health Program Manager II

Phone: [phone]

Email: [e-mail]