Career Guide

State of Alaska; Bethel (AK); On-site; USD 52,000 - 78,000; Full time

Job summary

State of Alaska is seeking an Employment Services Technician 1 (Career Guide) in Bethel to provide career planning services to high school seniors in the Kuspuk and Lower Yukon districts. The role emphasizes critical thinking, public speaking, and strong customer service as you work with youth and partners.

Responsibilities include leading workshops, offering one-on-one advising, coordinating FAFSA events, and partnering with schools, agencies, and employers to mentor seniors in a culturally

Qualifications

• One year of experience providing employment services or coordinating training.
• Ability to travel to rural schools and coordinate activities.
• Strong communication and customer service skills.

Responsibilities

• Facilitate youth workshops on Resume Writing, Interviewing Skills, Soft Skills, Job Searching, and Labor Market Information
• Provide one-on-one career advising by visiting schools in assigned districts
• Plan FAFSA nights and assist with FAFSA completion
• Collaborate with agencies, schools, and employers to mentor seniors

Skills

Career counseling

Public speaking

Interpersonal skills

Customer service

Problem solving

Job description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 1 located in Bethel! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 14.

What You Will Be Doing:

The Employment Services Technician 1 (Career Guide) participates in strengthening Alaska’s workforce and encouraging economic development by providing career planning services to high school seniors in the Kuspuk and Lower Yukon School Districts. This position requires critical thinking skills, presentation and public speaking skills, problem solving skills, interpersonal and customer service skills, and independent work strategies while utilizing a variety of computer databases and software. The primary duties of this position include, but are not limited to:

• Facilitating youth-specific workshops on Resume Writing, Interviewing Skills/Mock Interviews, Soft Skills, Job Searching, and Labor Market Information
• Assisting youth with career exploration to enter the workforce, attend training or join the military, including providing one-on-one advising by traveling to assigned schools
• Planning and coordinating FAFSA nights for in-school youth and assisting with FAFSA completion
• Partnering with agencies, employers, schools, military recruiters, other Career Guides and counselors to provide culturally affirming mentorship to high school seniors

Our Mission, Values, and Culture:

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The YK Delta Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Benefits of Joining Our Team:

The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. Your training will include on-the-job learning with seasoned staff, as well as formal training via online video modules, ongoing webinar, monthly trainings and biweekly check-in meetings as well as annual multi-day training opportunities. The work week for this position is Monday – Friday, 7.5 hours per day. The position requires travel to rural schools and some overnighting in schools. The State of Alaska offers generous paid leave, health benefits and a comprehensive retirement plan.

The Working Environment You Can Expect:

The Employment Services Technician 1 Career Guide is stationed in the YK Delta Job Center, 460 Ridgecrest Drive, Suite 112 in the Bethel Native Corporation (BNC) Building; our building has free parking with electrical plug-ins and is conveniently located next door to the AC grocery store. This position is customer service driven and involves case management of high school seniors - travel is required to Kuspuk School District and Lower Yukon School District villages.

Who We Are Looking For:

• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Conscientiousness: Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

DRIVER’S LICENSE REQUIREMENT

Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, name of employer, and current daytime phone number(s).
• A copy of your last two (2) performance evaluations. If performance evaluations are unavailable, provide two (2) professional letters of recommendation from someone other than your three (3) professional references.
• A copy of your current valid Driver's License.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration.

BARGAINING UNIT

If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or 907-465-4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ’governmentjobs.com’ domains. For information on allowing emails from the ’governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 907-465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or 907-465-4095 if you are located in the Juneau area. Requests for information may also be emailed to [e-mail]

For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska

Jackie M. Hoffman
Employment Services Manager 1
Phone: [phone] ext. 3114
[e-mail]