Office Assistant

American Plumbing Heating & Air; California; In loco; USD 23.000 - 32.000; Part-time

Vantaggi offerti da questo lavoro

Paid holidays

Sick days

1 week paid vacation after 1 year

Raises with performance

Descrizione del lavoro

American Plumbing Heating & Air is seeking a friendly, professional individual with strong customer service and phone skills for a part-time office position. The role requires at least 3 years of verifiable call-taking/office experience and proficiency with MS Word and Excel.

You will handle calls, scheduling, data entry, and basic administrative duties in a fast-paced environment. Responsibilities include resolving customer issues, coordinating daily operations, maintaining AR records, and

Competenze

• Minimum of 3 years of verifiable call taking/office experience.
• Proficiency in MS Word and Excel.
• Strong communication and organizational skills.
• Ability to work with minimal supervision and be self-motivated.
• Accurate recording, compiling and organizing information; good writing.

Mansioni

• Answering phones, dispatching, scheduling, data entry, and other office duties.
• Identify, investigate and resolve customer issues promptly with good service principles.
• Maintain accounts receivable and periodically contact customers for payment.
• Coordinate and communicate to support efficient daily operations.
• Set up appointments with clients and maintain professional client relations.
• File, organize, and complete administrative tasks; generate written reports on request.
• Organize and prioritize work assignments; process payroll documents and timekeeping records.
• Maintain basic computer skills and emails; manage multiple tasks.

Conoscenze

Customer service

Phone handling

Multitasking

Data entry

Office administration

Communication

Scheduling

Documentation

Strumenti

MS Word

MS Excel

Descrizione del lavoro

Job Description

Job Description

SUMMARY

Needs to have great customer/phone skills, friendly, multitask, professional and be able to think quickly on his/her feet.

1. Applicant should have a minimum of 3 years of verifiable previous call taking/office experience. Must have excellent working abilities with MS Word and Excel. Answering phones, Dispatching, Scheduling, Data Entry, and other misc. Office duties. Capable of working with very little supervision and must be self motivated. Strong communication and organization skills. Accuracy in recording, compiling, and efficiently organizing information. Strong writing skills and good attitude. The starting hourly rate is $ 20 + depending on experience, abilities, and performance. Employee will receive raises as performance dictates. 90 day job trail period. Some benefits after 180 days (paid holidays, sick days). 1 week paid vacation after 1 year of employment. The applicant is to be drug free - testing and background check may be required.
2. Identifying, investigating and resolving customer issues in a timely and effective manner utilizing principles of good customer service.
3. Maintains AR current and periodically calls customers for payment, sends late notices, etc.
4. Coordinates and communicates to facilitate efficient daily operations.
5. Communicates clearly and is comfortable calling clients to set up appointments.
6. Maintains positive behaviors, approaches, attitudes and commitments to interpersonal service in regards to customers, visitors, and coworkers.
7. Enjoy doing basic administrative tasks, such as filing, office organizing, etc.
8. Documents actions by completing forms, logs, and records.
9. Prepares and generates written reports upon request.
10. Understands, interprets and applies general administrative and departmental policies and procedures.
11. Organizes and prioritizes work assignments.
12. Assist in processing payroll documentation and timekeeping records.
13. Basic computer skills, emails, etc.
14. Ability to manage multiple tasks and prioritize evectively.
15. Reliable and dependable with a consistent work history.
16. Team player and willingness to learn; training prvided.

Other duties as assigned.

This is a part time position. Pay is based on experience, starting at $ 20.00 per hr. + possibility to earn extra cash after hrs and on weekends.

Office Hours 8am-5pm M-F.