Office Administrator & Customer Service Representative

Archway Lawn Care; O’Fallon (MO); On-site; USD 28,000 - 30,000; Full time

Job summary

Archway Lawn Care in St. Louis, MO is seeking an Office Administrator and Customer Service Representative to be the heartbeat of our daily operations. You will manage customer interactions, scheduling, and billing while coordinating with field crews to ensure timely service and happy customers.

The role requires excellent communication, multitasking, and tech skills (Microsoft Office and CRM). This full-time, on-site position offers a competitive hourly wage and opportunities to improve office

Qualifications

• Excellent verbal and written communication skills.
• Ability to stay organized in a fast-paced environment.
• Proficiency in Microsoft Office and email; CRM scheduling experience is a plus.
• Strong conflict resolution and problem-solving abilities.
• Attention to detail to ensure smooth operations.

Responsibilities

• Serve as the first point of contact for customers by phone and in person.
• Schedule and route field crews, confirm homeowner appointments.
• Process customer payments and follow up on outstanding invoices.
• Manage inbox and respond to inquiries in a timely manner.
• Maintain accurate customer records and service logs.
• Coordinate between the office and field teams with real-time updates.

Skills

Stellar communication

Multitasking

Tech proficiency

Problem solving

Detail orientation

Tools

Microsoft Office

CRM software

Job description

Office Administrator & Customer Service Rep

Archway is a premier landscaping company serving the St. Louis, MO area. We take pride in transforming outdoor spaces, but we know that a beautiful lawn starts with a well-run office. We are looking for a highly organized, professional, and friendly Office Administrator / Customer Service Representative to be the heartbeat of our daily operations.

As the first point of contact for our clients, you’ll play a critical role in ensuring our crews are where they need to be and our customers are happy with their Archway experience.

Key Responsibilities

• Customer Service/Communication: Communicate directly with customers via phone and in person. You’ll answer questions, provide service information, and resolve any issues with a helpful, positive attitude.

• Logistics & Scheduling: Manage the calendar for our landscaping services, ensuring efficient routing for our field crews and confirming appointments with homeowners.

• Financial Administration: Handle collections by professionally following up on outstanding invoices and processing customer payments accurately.

• Inbox Management: Monitor and respond to incoming emails promptly, ensuring no lead or question goes unanswered.

• Data Integrity: Maintain precise customer records, service logs, and internal communication notes.

• Team Liaison: Act as the bridge between the office and our field crews, providing real-time updates and coordinating schedule changes.

Required Skills & Qualifications

• Stellar Communication: Excellent verbal and written skills are a must.

• Multitasking Pro: Ability to stay calm and organized in a fast-paced, seasonal environment.

• Tech-Savvy: Proficiency in Microsoft Office and email; experience with scheduling or CRM software is a major plus.

• Problem Solver: A knack for conflict resolution and finding solutions on the fly.

• Detail-Oriented: You’re someone who double-checks the small things to ensure the big things run smoothly.

Schedule & Compensation

• Hours: Monday – Friday, 8:00 AM to 4:00 PM. (Note: This is a full-time role)

• Pay Range: $20 – $22 per hour (based on experience).

• Location: Proudly based in St. Louis, MO.