Client Services Representative

Archway Marketing Services; Strongsville (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life insurance

AD&D insurance

Short-term disability

Long-term disability

Paid time off

Recognition programs

Service awards

401(k) match

Identity theft protection

Travel assistance

Employee discounts

Job summary

Archway Marketing Services in Strongsville, OH is seeking a Client Services Representative to manage day-to-day requirements for Fortune 500 and smaller clients, acting as the primary contact for marketing and location launch events. You will coordinate with internal cross-functional teams, shape project execution, and maintain detailed calendars while ensuring high-quality deliverables.

This high-touch role emphasizes relationship management, strategic thinking, and operating with business

Qualifications

• Bachelor's or advanced degree in business or equivalent work experience.
• Two years of program management experience.
• Ability to develop, maintain, and deepen relationships with senior-level client contacts.
• Travel up to 5% or as required.

Responsibilities

• Execute defined tasks related to client requirements and ensure obligations are met.
• Serve as a consultative extension of the client and coordinate with internal Archway cross-functional teams.
• Execute onboarding as defined in client requirements.
• Identify opportunities for additional profitable revenue growth with the Client Services Manager.
• Identify client health risks and coordinate with other departments to propose solutions.
• Proactively identify and report monthly financial variances.
• Quality check invoices to ensure all services are accounted for.
• All other duties as assigned.

Skills

Program management

Client relationship management

Business acumen

Communication

Travel up to 5%

MS Office proficiency

Contract interpretation

Education

Bachelor’s or advanced degree in business or equivalent

Tools

MS Office

Job description

Type: Full-Time

Shift: Monday to Friday; 8:00 am - 5:00 pm EST

Perks Archway Offers

• Health, dental, and vision benefits
• Life, AD&D, short and long-term disability insurance
• Generous paid time off (PTO)
• Recognition programs and service awards
• 401 (k) with a company match
• Employee assistance program, including identity theft protection and travel assistance
• Employee discount programs

Primary Objective Of Position

We are seeking a Client Services Representative to join our growing team. Reporting to the Client Services Manager, the Client Services Representative will be responsible for duties surrounding larger Fortune 500 clients and the ownership of smaller clients. The Client Services Representative supports their clients by handling the day-to-day project-based requirements of the client’s business to ensure a high level of quality execution and communicating and coordinating all the client’s requests. This position will provide regular work direction to the Client Support Team and is also responsible for communication and coordination of client requests. This person will be the sole contact for the marketing and location launch events. The ideal candidate would be detail oriented, organized and have strong calendar management. This role is high touch and will require a candidate with an understanding of the business and the impact their role has on a retailer and its end user.

Major Areas Of Performance

• Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
• Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by facilitating with internal Archway cross-functional departments, as needed
• Execute and support defined tasks for onboarding as defined in client requirements
• Identify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue growth
• Identify client health risks and provide recommended solutions with the coordination of other departments
• Proactively identify and report monthly financial variances as they occur
• Quality check invoices to ensure all services are accounted for
• All other duties as assigned

Qualifications Required

• Bachelor’s or advanced degree, preferably in business, or equivalent work experience
• Two years of experience in program management is required
• Ability to develop, maintain, and deepen relationships with senior-level client contacts
• Track record of exceeding relationship management objectives
• Proven business acumen, judgment, and decision-making skills
• Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment
• Understand the Retail world- Grand Openings experience ideal
• Look at SKUs for standard stocks and based on the trends of the inventory levels to ensure a successful Grand Opening for retail stores- what material are they missing and find them to launch on time
• Record of success as a self-starter who can work independently and in a team environment
• Strategic thinker with an analytical aptitude and the ability to manage detailed project requirements
• Proficient in MS Office suite and able to learn new systems
• Aptitude for interpreting contracts and legal documents
• Ability to travel independently up to 5% or as may be required

Advatix®, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.