Landscape Operations & Customer Experience Coordinator

Archway Lawn Care; O’Fallon (MO); On-site; USD 28,000 - 30,000; Full time

Job summary

Archway Lawn Care in St. Louis, MO is seeking an Office Administrator and Customer Service Representative to be the heartbeat of our daily operations. You will manage customer interactions, scheduling, and billing while coordinating with field crews to ensure timely service and happy customers.

The role requires excellent communication, multitasking, and tech skills (Microsoft Office and CRM). This full-time, on-site position offers a competitive hourly wage and opportunities to improve office

Qualifications

• Excellent verbal and written communication skills.
• Ability to stay organized in a fast-paced environment.
• Proficiency in Microsoft Office and email; CRM scheduling experience is a plus.
• Strong conflict resolution and problem-solving abilities.
• Attention to detail to ensure smooth operations.

Responsibilities

• Serve as the first point of contact for customers by phone and in person.
• Schedule and route field crews, confirm homeowner appointments.
• Process customer payments and follow up on outstanding invoices.
• Manage inbox and respond to inquiries in a timely manner.
• Maintain accurate customer records and service logs.
• Coordinate between the office and field teams with real-time updates.

Skills

Stellar communication

Multitasking

Tech proficiency

Problem solving

Detail orientation

Tools

Microsoft Office

CRM software

Job description

Archway Lawn Care in St. Louis, MO is seeking an Office Administrator and Customer Service Representative to be the heartbeat of our daily operations. You will manage customer interactions, scheduling, and billing while coordinating with field crews to ensure timely service and happy customers.

The role requires excellent communication, multitasking, and tech skills (Microsoft Office and CRM). This full-time, on-site position offers a competitive hourly wage and opportunities to improve office