Office Administrator / Customer Service Representative

Flanagan; California; On-site; USD 30,000 - 39,000; Full time

Job summary

Flanagan in California is seeking an experienced Office Administrator/Customer Service Representative to support daily office operations, deliver strong customer service, and manage data entry duties. This role involves coordinating with multiple departments, handling calls and emails, and ensuring accurate recordkeeping.

The candidate should possess excellent communication skills, be organized, and able to multitask in a fast-paced environment.

Qualifications

• Experience in office administration and/or customer service.
• Excellent verbal and written communication skills.
• Strong problem solving and process improvement abilities.
• Highly organized with attention to detail and multitasking.

Responsibilities

• Provide professional and friendly customer service via phone, email and in person.
• Respond to customer inquiries, process orders, and resolve issues promptly.
• Perform accurate data entry and maintain customer and sales records.
• Support the sales team with administrative tasks and order processing.
• Coordinate with internal departments to ensure smooth workflow and customer satisfaction.
• Handle general office duties such as answering phones and reception coverage.
• Assist with invoicing, billing and credit note processing.
• P.O. Receipts, stock transfers and load sheets.
• Work effectively in a team-based environment.
• Shift may vary to cover business needs as required.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Office Administrator / Customer Service Representative

30+ days ago Requisition ID: 1139

POSITION SUMMARY

We are seeking an experienced and motivated Office Administrator/Customer Service Representative to join our office administrative team. The successful candidate will play a key role in delivering exceptional customer service while supporting daily office operations and data entry duties.

JOB SCOPE – DUTIES & RESPONSIBILITIES

• Provide professional and friendly customer service via phone, email and in person.
• Respond to customer inquiries, process orders, and resolve issues in a timely manner.
• Perform accurate data entry and maintain customer and sales records
• Support the sales team with administrative tasks and order processing.
• Coordinate with internal departments to ensure smooth workflow and customer satisfaction.
• Handle all general office duties such as answering phones, and reception coverage
• Assist with invoicing, billing and credit note processing.
• P.O. Receipts, Stock transfers and Load sheets
• Work effectively in a team-based environment.
• *Shift may vary as coverage for business needs may fluctuate.
• Other duties as assigned

JOB SKILLS & QUALIFICATIONS

• Previous experience in office administration and/or Customer Service role
• Excellent verbal and written communication skills.
• Excellent problem solving and process improvement skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast paced, environment.
• Professional, reliable, and customer-focused attitude.
• Proficient in Microsoft Office (word, excel, outlook) and data entry systems