Office Administrator

Marcotte Disposal Company Inc.; Port Huron (MI); On-site; USD 24,000 - 34,000; Full time

Job summary

Marcotte Disposal Company Inc. in Port Huron, MI is seeking an organized Office Administrator / Customer Service Representative to handle day-to-day administrative tasks and support billing and customer inquiries in our Michigan Operations.

The role requires strong communication, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office and data entry is essential, with a positive, team-oriented attitude.

Qualifications

• 2+ years’ experience in office administration or customer service.
• Strong customer service and communication skills.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Serve as the primary contact for incoming customer calls and inquiries.
• Provide professional customer service by phone, email, and other channels.
• Support billing processes, including preparing and processing invoices.
• Maintain accurate customer and billing records.
• Enter and maintain data in company systems and spreadsheets.
• Collaborate with internal departments to resolve issues.

Skills

Customer service

Microsoft Office

Billing knowledge

Organization

Communication

Tools

Outlook

Excel

Word

Job description

Office Administrator / Customer Service Representative

Location: Port Huron, MI

Employment Type: Full-Time

Hourly Rate: $21.00/hour

About the Role

We are looking for a reliable and organized Office Administrator / Customer Service Representative to join our team and support the day-to-day administrative and customer service needs of our Michigan Operations. This role will be responsible for handling customer inquiries, answering incoming calls, supporting billing activities, maintaining accurate records, and providing general administrative support to the office. The successful candidate will be organized, customer-focused, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for incoming customer calls and general inquiries.
• Provide professional and timely customer service by phone, email, and other communication channels.
• Support the billing process, including preparing, reviewing, and processing invoices.
• Assist with customer account inquiries, billing questions, and issue resolution.
• Maintain accurate customer and billing records.
• Process and organize office documentation and correspondence.
• Enter and maintain data in company systems and spreadsheets.
• Assist with administrative tasks and day-to-day office operations.
• Communicate with internal departments to resolve customer and billing-related issues.
• Follow up on outstanding information and documentation as required.
• Provide administrative support to management and other team members.
• Maintain confidentiality of customer, financial, and company information.
• Perform other related administrative and customer service duties as required.

Qualifications

• 2+ years’ experience in office administration, customer service, billing, or a related role.
• Strong customer service and communication skills.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy, particularly when working with billing and financial information.
• Comfortable handling a high volume of phone calls and customer inquiries.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to learn and work with various computer systems and software.
• Ability to work independently while also supporting a team environment.
• Strong problem-solving and follow-up skills.
• Previous experience in the waste, environmental services, transportation, or related industries is an asset.

What We're Looking For

The ideal candidate is someone who is organized, dependable, and customer-focused, with the ability to take ownership of their responsibilities. You should be comfortable working in a busy office environment, managing competing priorities, and ensuring customers receive professional and timely support.

If you are a detail-oriented administrative professional who enjoys working with customers and being an important part of a team, we would like to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.