Customer Service & Office Operations Coordinator

Chris Rizzo Trucking Inc; City of Gloversville (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

Chris Rizzo Trucking Inc. in Gloversville, NY, is looking for a reliable, organized, and friendly office team member to join our growing local waste and garbage operation.

This fast-paced, hands-on role involves answering calls, managing accounts, processing work orders, assisting dispatch, invoicing, and providing excellent customer service to drivers, customers, and management. Training is available for the right candidate.

Qualifications

• Must be dependable and organized.
• Excellent customer service and communication skills.
• Experience in billing, dispatch or office work is a plus.
• Willing to train the right person.

Responsibilities

• Answer incoming customer calls.
• Create and maintain customer accounts.
• Enter and manage work orders.
• Assist with dispatching and daily operations.
• Handle customer billing and invoicing.
• Assist with accounts receivable.
• Respond to emails and website inquiries.
• Provide excellent customer service.
• Communicate with drivers, customers and management.
• Help resolve customer and service issues.
• Perform general office and administrative duties.

Skills

Customer service

Multitasking

Organized

Communication

Problem solving

Tools

Office software

Email

Job description

We are a growing local waste and garbage company looking for a reliable, organized, and friendly person to join our office team.

This is a fast-paced, hands-on position where you'll be involved in many areas of the business.

If you enjoy working with people, staying busy and being part of a team, this could be a great fit!

WHAT YOU'LL DO:

• Answer incoming customer calls
• Create and maintain customer accounts
• Enter and manage work orders
• Assist with dispatching and daily operations
• Handle customer billing and invoicing
• Assist with accounts receivable
• Respond to emails and website inquiries
• Provide Excellent customer service
• Communicate with drivers, customers and management
• Help resolve customer and service issues
• Perform general office and administrative duties

WHAT WE'RE LOOKING FOR:

• Dependable and responsible
• Friendly and professional with customers and staff
• Organized and detail-oriented
• Able to multitask in a busy environment
• Comfortable using computers, email, and office software
• Good communication and problem-solving skills
• Previous customer service, billing, dispatch or office experience is a plus!

We are willing to train the right person!