Office Administrator

COMPLETE DISASTER SERVICES LLC; Mount Joy (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Complete Disaster Services LLC in Mount Joy, PA is seeking a responsible Office Administrator to support our insurance repair programs and clients. The role focuses on accurate data entry, filing, and coordination with project estimators and team members.

In this in-person position, you will manage calls, daily tasks, and reporting, with opportunities to grow through required certifications and vendor trainings as part of a fast-paced restoration environment.

Qualifications

• High School degree required; certifications in restoration are a plus.
• Experience as an administrative assistant or office management in a fast-paced environment.
• Proficiency with QuickBooks and MS Office.
• Attention to detail and strong communication skills.

Responsibilities

• Answer and direct daily and emergency calls.
• Manage daily program administration across multiple platforms.
• Data entry and accounts payable/receivable.
• Coordinate progression of insurance loss claims.
• Maintain program compliance weekly, monthly and daily.
• Prepare and distribute reports and maintain filing system.
• Participate in vendor trainings and meetings.

Skills

Professionalism

Active listening

Office management

Time management

Data entry

QuickBooks

MS Office

Communication skills

Detail oriented

Restoration industry knowledge

Education

High School diploma

Restoration industry certifications (helpful)

Tools

MS Excel

MS PowerPoint

Outlook

Office equipment

Job description

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Job description

Complete Disaster Services located in Mount Joy, PA is looking for a responsible Office Administrator to perform a variety of administrative and program tasks within our multiple insurance repair programs inclusive of supporting existing clients. The duties of the Office Administrator include providing support to our team, subcontractors, vendor partners, and following all Managed Repair Program network requirements and guidelines. This position requires exceptional attention to detail, time management and communication skills.

Responsibilities

• Support answering the phone and directing daily and emergency calls
• Daily program administration across multiple platforms
• Data entry
• Accounts receivable and payables
• Work with CDS Project Estimators and other team members on program losses
• Coordinate progression of any insurance loss claims
• Maintain program compliance daily, weekly, and monthly
• Maintain a consistent high scorecard rating for all programs
• Completion of daily, weekly, and monthly Dash tasks. Training will be provided
• Write and distribute email, correspondence memos, letters, faxes, and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Participate in vendor webinars and trainings
• Willingness to complete required certifications
• Weekly and monthly meetings to update management on insurance repair programs
• Participate in company sponsored events
• Other general office and administrative duties assigned

Skills

• Professionalism with a strong business acumen
• Exceptional listening skills
• Experience in Restoration and Managed Repair Programs helpful
• Proven experience as an administrative assistant or office management experience in a fast-paced environment
• Ability to consistently meet daily, weekly, and monthly deadlines
• Proven knowledge of office management systems and procedures
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Previous experience in QuickBooks
• IT troubleshooting skills helpful
• Working knowledge of office equipment, including computers and printers
• Proficiency in MS Office (MS Excel, MS PowerPoint, Outlook)
• Certifications in the restoration industry helpful
• High School degree; additional qualifications/certifications in administrative and management a plus

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Ability to Relocate:

• Mount Joy, PA 17552: Relocate before starting work (Required)

Work Location: In person

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance