Office Administrator/File Coordinator

ServiceMaster Clean of Fraser Valley; Chandler (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

Flexible schedule

Referral program

Job summary

ServiceMaster Clean of Fraser Valley in Chandler, Arizona is looking for an Office Manager to lead the administrative operations of the company. The role requires managing accounting tasks, ensuring customer satisfaction, and overseeing office documentation.

The ideal candidate will have experience in office management within the property restoration industry, be proficient in relevant software, and possess strong communication and organizational skills. Benefits include flexible schedules and professional development opportunities.

Qualifications

• Proven experience as a back-office assistant or in a relevant administrative role.
• IICRC certification in ASD, WRT and AMRT is preferred.
• Strong organizational and multitasking abilities.

Responsibilities

• Manage daily administrative operations and accounting.
• Handle customer satisfaction and complaint resolution.
• Maintain employee documentation and office supplies.

Skills

Proficient in MS Office

Xactimate & Symbility/Mobile Claims

Office management procedures

Attention to detail

Customer complaint resolution

Leadership skills

Communication skills

Tools

QuickBooks

Dash software

XactAnalysis

MICA

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule
• Free food & snacks
• Tuition assistance

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage.

Job Position Description:

Manage the office team to perform and assist with the organization and running of the daily administrative operations of the company. Manage all aspects of accounting and reporting. Implement and adhere to accounting guidelines and reporting requirements. Ensure all job files are properly audited and contain all required documentation. Taking incoming calls and routing to the appropriate department, taking incoming leads, assisting in routing technicians, and general clerical duties and light cleaning. Develop and implement an annual office administration plan and budget to improve productivity. Serve as the in-house expert on utilizing QuickBooks, Microsoft Excel, Microsoft Office. Manage and improve customer satisfaction, including the resolution of customer complaints. Manage the efficient operation and appropriate support of all business functions. Ensure proper accounting procedures are followed. All reporting is accurate and timely. Ensure customer files contain proper documentation, and office team is competent and effective in all administrative tasks. All customer complaints are resolved quickly to the satisfaction of the customer.

Responsibilities:

• Managing Customer and client satisfaction and representing and improving brand operations
• Sort and distribute communications in a timely manner
• Perform receptionist duties
• Being proactive in resolution of customer issues, concerns and complaints
• Managing documentation related to jobs, compliance, scheduling, and delegation of responsibilities
• Maintaining employee documentation, new hire orientations, and managing invoices, petty cash and duties related to office administration
• Continue professional development of PuroClean specific skills and expertise: office procedures and processes
• Safety and risk management, following and maintaining guidelines for all field staff and office personnel
• Schedule and plan meetings and appointments
• Track inventory of supplies and equipment
• Maintain trusting relationships with suppliers, customers and colleagues
• Handle collections on outstanding invoices

Qualifications/Skills:

• Proficient using Xactimate & Symbility/Mobile Claims estimating platforms
• Experienced in XactAnalysis, Claims Connect, MICA, Dash software platforms
• Experience with program work from all major insurance carriers
• Understanding of safety guidelines and ability to manage them on site and while traveling
• IICRC certified in ASD, WRT and AMRT
• Proven experience as a back-office assistant, office assistant or another relevant administrative role in property restoration or construction
• Focus on personal development, team building, and leadership skills is essential
• Attention to detail, aptitude for multitasking and calm under pressure
• Thorough understanding of office management procedures
• Excellent organizational and time management skills
• Ensure clear communication with entire staff, ability to manage relationships
• Aptitude with record keeping, easily accessing information, and communicating ‘the message’
• Awareness and respect for safety, using care are caution with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to learn quickly and flexible with change and professional challenges
• Proficient in MS Office, Dash, MICA/Mitigate, Xactimate and DocuSketch

Benefits:

• Paid time off
• Referral program
• Tuition reimbursement
• Flexible schedule