Office Administrator

Ultimate Staffing Services; Baltimore (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

Ultimate Staffing Services in Baltimore seeks a proactive Office Administrator to serve as the primary point of contact for the office. You will manage incoming calls, emails, client inquiries, and appointment scheduling, delivering high levels of customer service.

You will coordinate and prioritize job requests using QuickBooks to schedule work and support daily operations, maintain records, order supplies, and assist a team of eight employees.

Qualifications

• Experience providing office administration and customer service.
• Ability to manage multiple channels (phone, email, in-person) and schedule tasks.
• Strong organizational skills and proactive approach.

Responsibilities

• Serve as primary point of contact for the office via calls and emails.
• Coordinate and prioritize incoming job requests and schedule work using QuickBooks.
• Maintain professional client communication, follow-up outreach, and status updates.

Skills

Customer service

Administrative support

Scheduling

Communication

Organization

Tools

QuickBooks

Microsoft Office

Word

Excel

Job description

Serve as the primary point of contact for the office, managing incoming calls, emails, client inquiries, and appointment scheduling while ensuring a high level of customer service. Coordinate and prioritize incoming job requests, utilizing QuickBooks to schedule work efficiently and support daily operations. Maintain professional communication with clients through follow-up outreach, status updates, and customer check-ins, while addressing concerns and escalating issues when necessary to ensure client satisfaction.

Oversee the day-to-day administration of a busy office supporting a team of eight employees. Manage office operations, including ordering supplies, maintaining records, and providing administrative support to keep workflows running smoothly. Foster a team-oriented environment through a proactive, take-charge approach and strong organizational skills. Utilize Microsoft Office, including Word and Excel, to prepare documents, track information, and support business activities while consistently demonstrating a positive attitude and commitment to operational excellence.

$22/hr pay