Office Admin

Grove Bay Hospitality Group; Warwick (RI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Tuition assistance

Job summary

Grove Bay Concessions is seeking a highly organized admin to lead administrative operations for concessions at TF Green Airport. You will coordinate records, scheduling, reporting and communication to keep operations teams focused on guest service.

This role suits someone who thrives on owning processes, managing multiple priorities, and excelling in a fast-paced airport environment. Strong MS Office skills and a background in hospitality admin are a plus.

Qualifications

• 3+ years of administrative experience, including supervisory or office management role.
• Advanced proficiency in MS Office, especially Excel.
• Excellent organization and ability to manage several venues and deadlines.
• Strong written and verbal communication, with coordination with leadership, partners and regulatory contacts.
• Discretion with confidential information and high accuracy.
• Ability to work independently and collaborate across teams.
• High school diploma or equivalent; associate's/bachelor's preferred.
• Ability to pass airport security background check and obtain airport badging.

Responsibilities

• Oversee daily administrative operations for all concessions venues, including scheduling, filing, correspondence and office workflows.
• Serve as the main point of contact between venue management, corporate departments, airport authority staff and outside partners and vendors.
• Maintain accurate, audit-ready records and documentation for all venues, including licenses, permits, contracts and compliance documents.
• Coordinate employee onboarding paperwork, airport badging and credentialing, and maintain personnel files. Partner with HR as needed.
• Support payroll, timekeeping, invoicing and purchasing by reviewing submissions for accuracy and resolving discrepancies.
• Handle escalated guest, vendor and partner inquiries professionally and promptly.
• Develop and improve administrative policies, procedures and systems to increase efficiency across venues.
• Lead or support special projects, venue openings, audits and events.

Skills

Administrative experience

Office management

Supervisory experience

Cross-functional coordination

MS Office proficiency

Strong communication

Education

High school diploma or equivalent

Associate's or bachelor's degree in business administration or related field

Tools

MS Office (Excel focus)

Payroll systems

Scheduling systems

POS systems

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance
• Tuition assistance

About the Role

Grove Bay Concessions is looking for a highly organized, detail-oriented Admin to lead administrative operations for our concessions at TF Green Airport. You will be the central point of coordination for our venues. You will keep records, reporting, scheduling and communication running smoothly so our operations teams can focus on serving guests.

This role suits someone who enjoys owning processes, can manage several priorities at once and does well in a fast-paced airport environment.

Key Responsibilities

• Oversee daily administrative operations for all concessions venues, including scheduling, filing, correspondence and office workflows.
• Serve as the main point of contact between venue management, corporate departments, airport authority staff and outside partners and vendors.
• Maintain accurate, audit-ready records and documentation for all venues, including licenses, permits, contracts and compliance documents.
• Coordinate employee onboarding paperwork, airport badging and credentialing, and maintain personnel files. Partner with HR as needed.
• Support payroll, timekeeping, invoicing and purchasing by reviewing submissions for accuracy and resolving discrepancies.
• Handle escalated guest, vendor and partner inquiries professionally and promptly.
• Develop and improve administrative policies, procedures and systems to increase efficiency across venues.
• Lead or support special projects, venue openings, audits and events.

Qualifications

• 3+ years of administrative experience, including at least 1 year in a supervisory or office management role. Hospitality, food and beverage, retail or airport experience is strongly preferred.
• Advanced proficiency in MS Office, especially Excel. Experience with payroll, scheduling or POS systems is a plus.
• Excellent organization, with the ability to manage several venues and deadlines at once.
• Strong written and verbal communication skills, with confidence dealing with leadership, partners and regulatory contacts.
• Sound judgment, discretion with confidential information and a high level of accuracy.
• Ability to work independently, take ownership and collaborate across teams.
• High school diploma or equivalent required. An associate's or bachelor's degree in business administration or a related field is preferred.
• Must be able to pass an airport security background check and obtain airport badging.

Grove Bay Concessions is an E-Verify and equal opportunity employer. Candidates must show proof of eligibility to work in the U.S.