AI-Powered Partner Operations Lead

Acquia; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Acquia seeks a Partner Operations AI Automation Manager to drive operational excellence and partner program management in a fast-growing environment. You will design, build, and deploy AI-powered workflows and provide clear articulation of problems, requirements, and solutions to technical and non-technical stakeholders.

You will own end-to-end partner journey, map touchpoints, reduce friction, and optimize tools like Salesforce, Jira, and the Partner Portal.

Responsibilities

• Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end.
• Own the mapping of partner operations processes, lead process improvement projects, and measure impact against efficiency and margin targets.
• Proactively identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data.
• Own the end-to-end partner journey, mapping touchpoints, removing system friction, and optimizing tools to drive partner satisfaction and engagement.
• Design, build, and deploy AI agents and automated workflows that reduce manual effort across partner operations processes.

Job description

Acquia seeks a Partner Operations AI Automation Manager to drive operational excellence and partner program management in a fast-growing environment. You will design, build, and deploy AI-powered workflows and provide clear articulation of problems, requirements, and solutions to technical and non-technical stakeholders.

You will own end-to-end partner journey, map touchpoints, reduce friction, and optimize tools like Salesforce, Jira, and the Partner Portal.