OCM Lead (Supernova Web)

GAC Solutions; Miami (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

GAC Solutions is seeking an experienced OCM Lead to drive organizational change management, business readiness, and user adoption for a large-scale hospitality transformation program. You will design end-to-end change strategies and partner with executives to secure alignment and sponsorship.

If you have 8+ years in OCM or transformation, proven success in enterprise programs, and strong stakeholder influence, you will lead communications, adoption planning, risk management, and governance

Qualifications

• 8+ years of experience in OCM, organizational change, business readiness, or transformation.
• Experience leading enterprise-wide technology or business transformation programs.
• Proven ability to engage and influence senior executives and stakeholders.
• Expertise in stakeholder analysis, change impact assessments, communications, and adoption planning.
• Strong communication, presentation, and leadership skills.

Responsibilities

• Lead end-to-end change management strategy and execution.
• Develop change management, communication, stakeholder engagement, and adoption plans.
• Partner with executive leadership and business stakeholders to drive alignment and manage resistance.
• Conduct change impact assessments, readiness assessments, and adoption tracking.
• Oversee change communications, leadership messaging, and stakeholder engagement.
• Define training strategy, planning, scheduling, and coordination (no end-user training delivery).
• Monitor adoption metrics, identify risks, and drive corrective actions.
• Provide executive-level updates, readiness reports, and governance dashboards.

Skills

8+ years experience in OCM

Enterprise transformation

Executive stakeholder engagement

Stakeholder analysis

Change impact assessments

Job description

We are looking for an experienced OCM Lead to drive organizational change management, business readiness, and user adoption for a large-scale hospitality transformation program.

Key Responsibilities:

• Lead end-to-end change management strategy and execution.
• Develop change management, communication, stakeholder engagement, and adoption plans.
• Partner with executive leadership and business stakeholders to drive alignment and manage resistance.
• Conduct change impact assessments, readiness assessments, and adoption tracking.
• Oversee change communications, leadership messaging, and stakeholder engagement.
• Define training strategy, planning, scheduling, and coordination (no end-user training delivery).
• Monitor adoption metrics, identify risks, and drive corrective actions.
• Provide executive-level updates, readiness reports, and governance dashboards.

Required Skills:

• 8+ years of experience in OCM, organizational change, business readiness, or transformation.
• Strong experience leading enterprise-wide technology or business transformation programs.
• Proven ability to engage and influence senior executives and stakeholders.
• Expertise in stakeholder analysis, change impact assessments, communications, and adoption planning.
• Strong communication, presentation, and leadership skills.

Preferred:

• Hospitality, cruise, travel, resort, or entertainment industry experience.
• Prosci or CCMP certification.
• Experience with digital transformation, ERP, customer experience, or operational platform implementations.
• Experience driving adoption across large frontline and distributed workforces.