OCM Lead

Capgemini; Miami (FL); On-site; USD 54,000 - 85,000; Full time

Job summary

Capgemini in the United States (Miami, FL) seeks an OCM Lead to drive organizational change for large hospitality transformations, partnering with executive leadership, program teams, and operators to ensure readiness and successful adoption of new systems and ways of working.

You will develop and execute the change strategy, stakeholder engagement, communications, and training oversight, guiding sponsors on readiness risks and reporting progress to senior leadership.

Qualifications

• 8+ years of organizational change experience.
• Proven experience leading enterprise change for complex transformations.
• Influence with executive and senior leaders.
• Experience conducting stakeholder analyses and readiness/adoption planning.
• Strong executive communication, presentation and facilitation skills.
• Managing multiple stakeholder groups across operations and functions.
• Ability to lead change activities across multiple workstreams.

Responsibilities

• Lead end-to-end organizational change management strategy for large-scale transformations.
• Develop and maintain integrated change, communication, stakeholder engagement, and adoption plans.
• Partner with program leadership to align change activities with milestones and business objectives.
• Advise project sponsors and executives on readiness and adoption risks.
• Oversee change communications and learning strategy, and coordinate training readiness.
• Track risks, readiness status, and adoption metrics with executive updates.

Skills

Change management

Stakeholder engagement

Adoption planning

Executive communication

Leadership

Job description

The OCM Lead is responsible for leading organizational change, adoption, and business readiness activities for strategic hospitality transformation initiatives. This role partners with executive leadership, program teams, business stakeholders, and operational leaders to ensure the organization is prepared to successfully adopt new systems, processes, and ways of working.

The OCM Lead develops and executes the overall change management strategy, stakeholder engagement approach, communications plans, adoption readiness activities, and training strategy. This role is accountable for change outcomes and business readiness but is not responsible for delivering end-user training.

The ideal candidate brings extensive experience leading enterprise change initiatives, influencing senior leaders, and driving adoption across large, distributed operational organizations.

Your Role:

Lead the end-to-end organizational change management strategy for large-scale business and technology transformations.

Develop and maintain integrated change, communication, stakeholder engagement, and adoption plans.

Partner with program leadership to align change activities with program milestones and business objectives.

Serve as the primary advisor to project sponsors and executive stakeholders regarding organizational readiness and adoption risks.

Executive & Stakeholder Engagement:

Build strong relationships with executive sponsors, business leaders, operational leaders, and key stakeholders.

Develop stakeholder engagement strategies tailored to corporate, property, shipboard, and operational audiences.

Facilitate executive workshops, leadership alignment sessions, and readiness reviews.

Identify stakeholder concerns, manage resistance, and drive alignment across impacted groups.

Readiness & Adoption Management:

Lead impact assessments identifying changes to roles, processes, policies, systems, and operating procedures.

Establish readiness criteria and monitor organizational preparedness throughout the program lifecycle.

Develop adoption measurement frameworks and success metrics.

Monitor adoption indicators and coordinate remediation plans where additional support is required.

Drive pre-go-live readiness assessments and post-go-live stabilization activities.

Communications & Change Enablement:

Oversee the development and execution of change communications.

Ensure communications effectively articulate the vision, benefits, impacts, timeline, and expectations of the transformation.

Provide guidance and quality oversight for communication deliverables, FAQs, leadership messaging, and change materials.

Define the overall learning and training strategy in partnership with business stakeholders.

Coordinate training planning, scheduling, audience mapping, readiness activities, and execution oversight.

Ensure training resources, learning plans, and readiness activities align with business needs.

Collaborate with SMEs, training teams, and business leads to support delivery readiness.

This role is responsible for training strategy, planning, coordination, and readiness, not end-user training delivery.

Governance & Reporting:

Establish and maintain change management governance processes.

Track and report change risks, readiness status, adoption metrics, and stakeholder engagement outcomes.

Provide regular executive-level updates to program leadership and sponsors.

Maintain change management documentation, assessments, readiness dashboards, and executive reporting materials.

Skills & Experience:

Required:

8+ years of experience in Organizational Change Management, Adoption, Transformation, Business Readiness, or related disciplines.

Proven experience leading change management efforts for complex enterprise-wide technology or business transformation programs.

Demonstrated success influencing executive and senior leadership stakeholders.

Experience conducting stakeholder analyses, change impact assessments, readiness assessments, and adoption planning.

Strong executive communication, presentation, facilitation, and relationship management skills.

Experience managing multiple stakeholder groups across operations, corporate functions, and field organizations.

Ability to work independently and lead change activities across multiple workstreams.

Preferred:

Experience supporting hospitality, cruise, travel, resort, entertainment, or customer-facing operational organizations.

Prosci, CCMP, or equivalent change management certification.

Experience supporting digital transformation, customer experience, ERP, mobile application, content management, or operational platform implementations.

Familiarity with frontline workforce adoption challenges and large-scale operational rollouts.

The pay range that the employer in good faith reasonably expects to pay for this position is $39.30/hour - $61.40/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.