OCM Communications Lead for IT Deployments

Vertiv Corporation; Westerville (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Vertiv in Westerville, OH seeks a Project Manager, OCM Communications to drive user awareness and adoption across IT-led initiatives. You will design and execute change communications, align messaging with business goals, and lead cross-functional teams including BRMs, PMs, SMEs, and leadership to ensure readiness and engagement.

The role focuses on developing multi-channel communications, managing governance, and delivering adoption metrics.

Qualifications

• Bachelor's degree in IT, Communications, Business, or a related field (or equivalent experience).
• 2+ years of IT experience with a focus on OCM / Deployment Practice.
• Experience in a global organization.
• Experience working with cross functional and remote teams.
• Experience supporting phased or wave based global deployments.
• Ability to engage in multiple initiatives simultaneously.
• Experience supporting IT projects, system deployments, or digital transformation initiatives.

Responsibilities

• Execute OCM communication plans aligned to project objectives, timelines, and stakeholder needs.
• Establish and manage communication cadence aligned with deployment milestones and leadership expectations.
• Manage communications intake and tracking (e.g., request forms, comms tracker), ensuring compliance with OCM governance and alignment to deployment milestones.
• Create and manage multi-channel communications, including email campaigns, newsletters, SharePoint and Teams content, and leadership presentations.
• Produce high-quality communication materials such as end-user communications and FAQs, adoption and readiness messaging, and stakeholder updates and reports.
• Partner with BRMs, project managers, SMEs, and leadership to gather communication requirements and validate messaging.
• Monitor and manage inbound deployment communications, triage questions/issues, and coordinate timely follow-ups with project teams.
• Support stakeholder engagement activities and feedback loops.
• Own and maintain SharePoint and Microsoft Teams sites as centralized communication hubs.
• Define content structure, navigation, and archival standards; support governance, permissions management, and secure collaboration.
• Track and report on communication effectiveness and adoption metrics.

Skills

OCM / Deployment

Cross-functional collaboration

Stakeholder communication

Change management

Project communications

Education

Bachelor's degree in Information Technology, Communications, Business, or a related field

Equivalent experience

Job description

Vertiv in Westerville, OH seeks a Project Manager, OCM Communications to drive user awareness and adoption across IT-led initiatives. You will design and execute change communications, align messaging with business goals, and lead cross-functional teams including BRMs, PMs, SMEs, and leadership to ensure readiness and engagement.

The role focuses on developing multi-channel communications, managing governance, and delivering adoption metrics.