IT Change Communications Lead

Vertiv; Novi (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Vertiv, a global technology provider, is seeking a Project Manager, OCM Communications to design and execute change communications for IT-led initiatives. The role partners with BRMs, IT teams, and leadership to deliver clear, impactful messaging and drive user readiness and adoption across deployments.

The successful candidate will lead OCM workstreams, own SharePoint and Teams content, and measure adoption metrics, while aligning messaging to Vertiv standards and strategic priorities.

Qualifications

• Bachelor’s degree in Information Technology, Communications, Business, or a related field (or equivalent).
• 2+ years of IT industry experience with a focus on OCM/Deployment.

Responsibilities

• Execute OCM communication plans aligned to project objectives, timelines, and stakeholder needs
• Establish and manage communication cadence aligned with deployment milestones and leadership expectations
• Manage communications intake and tracking (e.g., request forms, comms tracker), ensuring compliance with OCM governance and alignment to deployment milestones
• Create and manage multi-channel communications, including:
• Email campaigns and broadcast messaging
• Newsletters and updates
• SharePoint and Microsoft Teams content
• Leadership presentations
• Produce high-quality communication materials such as:
• End-user communications and FAQs
• Adoption and readiness messaging
• Stakeholder updates and reports
• Partner with BRMs, project managers, SMEs, and leadership to:
• Gather communication requirements
• Validate messaging and key decisions
• Ensure alignment across initiatives
• Act as a communications advisor, recommending messaging approaches, timing, and channels based on change impact
• Monitor and manage inbound deployment communications (e.g., shared mailbox), triage questions/issues, and coordinate timely follow-ups with project teams (PMs/CMs/SMEs)
• Support stakeholder engagement activities and feedback loops
• Own and maintain SharePoint and Microsoft Teams sites as centralized communication hubs
• Define and maintain content structure, navigation, and archival standards
• Support SharePoint governance activities, including permissions management, to ensure secure and consistent collaboration aligned with organizational standards
• Ensure content is organized, accessible, and up to date
• Promote collaboration and knowledge sharing across teams
• Support OCM activities including:
• Audience analysis and stakeholder mapping
• User readiness communications
• Reinforcement messaging post-deployment
• Support readiness checkpoints and go live communications aligned with OCM governance and deployment criteria
• Partner with change/training leads to update or create end-user enablement materials (job aids, training updates, FAQs) aligned to communications and release changes
• Track and report on communication effectiveness and adoption metrics
• Gather feedback and insights to improve communication strategies
• Apply best practices and lessons learned from prior deployments
• Support innovation in communication approaches and tools

Skills

OCM Communications

Stakeholder engagement

Change management

Education

Bachelor’s degree in IT/ Communications/ Business

Tools

SharePoint

Microsoft Teams

Comms tracking software

Job description

Vertiv, a global technology provider, is seeking a Project Manager, OCM Communications to design and execute change communications for IT-led initiatives. The role partners with BRMs, IT teams, and leadership to deliver clear, impactful messaging and drive user readiness and adoption across deployments.

The successful candidate will lead OCM workstreams, own SharePoint and Teams content, and measure adoption metrics, while aligning messaging to Vertiv standards and strategic priorities.