Oceanfront Hotel Front Desk Concierge — Pre-Opening Team

ADP, Inc.; Daytona Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Renaissance Daytona Beach Oceanfront Hotel in Daytona Beach, FL is hiring a Front Desk Concierge for its pre-opening team. You will greet guests, confirm reservations, and help guests with information and needs.

The ideal candidate has hotel front desk experience, strong English, and a friendly, professional demeanor. You will coordinate services, handle calls, and assist with sightseeing and transportation requests.

Qualifications

• Proven experience as concierge; experience in customer service or relevant role is an advantage.
• Proficiency in English; multilingual is strongly preferred.
• Polite and confident with a great deal of patience.
• Ability in multitasking and time-management.
• High school diploma; degree in hotel management or relevant field will be a plus.

Responsibilities

• Welcoming customers upon entrance and confirm reservations.
• Act as the point of reference for guests who need assistance or information.
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Acquire extensive knowledge of the premises and nearby venues to make suitable recommendations.
• Arrange events, excursions, transportation upon request from hotel residents.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and find the appropriate solution.

Skills

Concierge experience

Customer service

Multilingual (preferred)

Time management

Education

High school diploma

Job description

Renaissance Daytona Beach Oceanfront Hotel in Daytona Beach, FL is hiring a Front Desk Concierge for its pre-opening team. You will greet guests, confirm reservations, and help guests with information and needs.

The ideal candidate has hotel front desk experience, strong English, and a friendly, professional demeanor. You will coordinate services, handle calls, and assist with sightseeing and transportation requests.