FRONT DESK CONCIERGE SERVICES

Big Smoke Burger; Daytona Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Renaissance Daytona Beach Oceanfront Hotel in Daytona Beach, Florida, seeks a reliable Front Desk Concierge for its pre-opening team. You will be the first to meet guests, greet warmly, and handle reservations and inquiries.

Local candidates preferred; Marriott experience is helpful. The role requires excellent communication, multitasking, and a commitment to delivering outstanding guest experiences.

Qualifications

• Proven concierge experience; customer service background is a plus.
• Fluent English; multilingual is strongly preferred.
• Polite, confident, patient with strong people skills.
• Able to multitask and manage time efficiently.
• Customer-oriented problem solving abilities.
• High school diploma; hotel management related degree is a plus.

Responsibilities

• Welcoming customers upon entrance and confirm reservations
• Acting as the point of reference for guests who need assistance or information
• Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution

Skills

Concierge experience

Customer service experience

English proficiency

Multilingual

Time management

Education

High school diploma

Hotel management degree (preferred)

Job description

Please come join the pre-opening team as the Hotel Front Desk Concierge at the soon to open Renaissance Daytona Beach Oceanfront Hotel in Daytona Beach, Florida. We are looking for an experienced hotel front Desk Concierge. Previous hotel experience is required, previous Marriott experience very helpful. Local candidates only, non-smoking position.

Basic Purpose:

Achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding company goals.

Core Duties:

Welcoming customers upon entrance and confirm reservations

Acting as the point of reference for guests who need assistance or information

Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

Job brief

We are looking for a reliablehotelconciergeto workat the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.

The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.

The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Responsibilities

Welcome customers upon entrance and confirm reservations

Act as the point of reference forguestswho need assistance or information and attend to their wishes and requirements

Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

Arrange events, excursions, transportation etc. upon request from hotel residents

Answer the phone and make reservations, take and distribute messages or mail and redirect calls

Respond to complaints and find the appropriate solution

Requirements and skills

Proven experience as concierge; experience in customer service or relevant role is an advantage

Proficiency in English; multilingual is strongly preferred

Polite and confident with a great deal of patience

Ability in multitasking and time-management

Aptitude in resolving issues with a customer-focused orientation

High school diploma: degree in hotel management or relevant field will be a plus