Front Desk Concierge: Crafting Guest Experiences

Big Smoke Burger; Daytona Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Renaissance Daytona Beach Oceanfront Hotel in Daytona Beach, Florida, seeks a reliable Front Desk Concierge for its pre-opening team. You will be the first to meet guests, greet warmly, and handle reservations and inquiries.

Local candidates preferred; Marriott experience is helpful. The role requires excellent communication, multitasking, and a commitment to delivering outstanding guest experiences.

Qualifications

• Proven concierge experience; customer service background is a plus.
• Fluent English; multilingual is strongly preferred.
• Polite, confident, patient with strong people skills.
• Able to multitask and manage time efficiently.
• Customer-oriented problem solving abilities.
• High school diploma; hotel management related degree is a plus.

Responsibilities

• Welcoming customers upon entrance and confirm reservations
• Acting as the point of reference for guests who need assistance or information
• Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution

Skills

Concierge experience

Customer service experience

English proficiency

Multilingual

Time management

Education

High school diploma

Hotel management degree (preferred)

Job description

Renaissance Daytona Beach Oceanfront Hotel in Daytona Beach, Florida, seeks a reliable Front Desk Concierge for its pre-opening team. You will be the first to meet guests, greet warmly, and handle reservations and inquiries.

Local candidates preferred; Marriott experience is helpful. The role requires excellent communication, multitasking, and a commitment to delivering outstanding guest experiences.