Ocean Export Operations Lead

DHL Global Forwarding; Chicago (IL); On-site; USD 69,000 - 92,000; Full time

Benefits offered by this job

401(k) match

Stock purchase plan

Medical insurance

Paid time off

Job summary

DHL Global Forwarding invites applications for an Ocean Export Supervisor to drive end-to-end Ocean Export operations and profitability. Lead the ocean export specialists and support a high-performance team across operations and customer service.

The role requires 4+ years in Freight Forwarding, supervisory experience, and a Bachelor’s degree or equivalent. Strong communication and CargoWise knowledge are essential for success in this fast-paced environment.

Qualifications

• 4+ years of experience with Freight Forwarding (Ocean Export preferred).
• 1+ years of supervisory/leadership experience preferred.
• Bachelor’s degree or equivalent experience/qualification.
• Basic knowledge of Cargo Wise system is preferred.
• Demonstrated leadership to drive KPIs, engage staff, and mentor teams.
• Exceptional communication skills (verbal, written, presentations).

Responsibilities

• Manages and supervises activities to handle end-to-end Ocean Export processes.
• Escalation contact for customer Ocean Export shipments; manage financials and KPIs.
• Ensure safety, security, and good working practices for shipments and staff.
• Collaborate with internal teams to improve service and support sales calls.
• Review month-end reports, P/L, A/P and A/R; escalate carrier issues.

Skills

Ocean Export experience

Supervisory experience

Leadership

Communication skills

Cargo Wise knowledge

Education

Bachelor’s degree or equivalent experience/qualification

Tools

Cargo Wise

Job description

DHL Global Forwarding invites applications for an Ocean Export Supervisor to drive end-to-end Ocean Export operations and profitability. Lead the ocean export specialists and support a high-performance team across operations and customer service.

The role requires 4+ years in Freight Forwarding, supervisory experience, and a Bachelor’s degree or equivalent. Strong communication and CargoWise knowledge are essential for success in this fast-paced environment.