Ocean Export Supervisor

DHL Global Forwarding; Houston (TX); On-site; USD 80,000 - 106,000; Full time

Benefits offered by this job

Competitive base salary

401(k) Match

Stock Purchase Plan

Medical insurance

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Houston, TX seeks an Ocean Export Supervisor to lead the local Ocean Freight Export product team, driving end-to-end performance and profitability while ensuring quality and regulatory compliance.

The role manages operations and customer service, sets KPIs, collaborates with internal groups, and guides staff through coaching, training, and development to achieve superior service and results.

Qualifications

• BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry.
• Exceptional communication skills (verbal, written, and presentations).
• Comprehensive knowledge of Ocean Freight Export processes.
• Strong computer skills: Microsoft Word, Excel, PowerPoint, Outlook.
• Demonstrated leadership ability to drive KPIs and coach/train staff to success.
• Basic knowledge of Cargo Wise system is preferred.

Responsibilities

• Direct end-to-end Ocean Freight Export processes and supervise staff.
• Serve as escalation contact for shipments; manage financials and KPIs.
• Ensure safety, security, and regulatory compliance for shipments and staff.
• Collaborate with internal teams to improve service and support sales growth.
• Review month-end reports, P/L, and payables/receivables; escalate carrier issues.
• Hire, coach, train, and develop subordinate staff.

Skills

Supervisory experience

Ocean Freight knowledge

Communication skills

Microsoft Office

Leadership

Cargo Wise knowledge

Education

BA/BS degree

Tools

Cargo Wise

Job description

Job Title: Ocean Export Supervisor
Job Location: Houston, Texas

We have an exciting opportunity for an Ocean Export Supervisor who will be responsible for the end to end performance and profitability of the local Ocean Freight Export product team which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance.

Key Responsibilities:

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Ocean Freight Export processes
• Serves as the escalation contact for customer's Ocean Freight Export shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
• Assumes responsibility for good working practices, safety, and security for customer shipments and staff
• Collaborate with internal customers (Ocean Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls
• Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Ocean Freight Product team
• Supervises unionized staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills / Requirements:

• BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry
• Exceptional communication skills (verbal, written, and presentations)
• Comprehensive knowledge of Ocean Freight Export processes
• Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success
• Basic knowledge of Cargo Wise system is preferred

Pay Range: $79,777.50 - $106,370.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.