Ocean Export Supervisor

DHL Global Forwarding; Chicago (IL); On-site; USD 69,000 - 92,000; Full time

Benefits offered by this job

401(k) match

Stock purchase plan

Medical insurance

Paid time off

Job summary

DHL Global Forwarding invites applications for an Ocean Export Supervisor to drive end-to-end Ocean Export operations and profitability. Lead the ocean export specialists and support a high-performance team across operations and customer service.

The role requires 4+ years in Freight Forwarding, supervisory experience, and a Bachelor’s degree or equivalent. Strong communication and CargoWise knowledge are essential for success in this fast-paced environment.

Qualifications

• 4+ years of experience with Freight Forwarding (Ocean Export preferred).
• 1+ years of supervisory/leadership experience preferred.
• Bachelor’s degree or equivalent experience/qualification.
• Basic knowledge of Cargo Wise system is preferred.
• Demonstrated leadership to drive KPIs, engage staff, and mentor teams.
• Exceptional communication skills (verbal, written, presentations).

Responsibilities

• Manages and supervises activities to handle end-to-end Ocean Export processes.
• Escalation contact for customer Ocean Export shipments; manage financials and KPIs.
• Ensure safety, security, and good working practices for shipments and staff.
• Collaborate with internal teams to improve service and support sales calls.
• Review month-end reports, P/L, A/P and A/R; escalate carrier issues.

Skills

Ocean Export experience

Supervisory experience

Leadership

Communication skills

Cargo Wise knowledge

Education

Bachelor’s degree or equivalent experience/qualification

Tools

Cargo Wise

Job description

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an Ocean Export Supervisor who will be responsible for the end to end performance and profitability of the local Ocean Export product team which includes Operations and Customer Service. This role drives performance of the ocean freight specialists team while ensuring quality and regulatory compliance.

Key Responsibilities:

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Ocean Export processes
• Serves as the escalation contact for customer’s Ocean Export shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
• Assumes responsibility for good working practices, safety, and security for customer shipments and staff
• Collaborate with internal customers (Ocean Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls
• Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Ocean Freight Product team

Skills / Requirements:

• 4+ years of experience with Freight Forwarding experience required, strong preference for Ocean Export experience
• 1+ years of supervisory / leadership experience strongly preferred
• Bachelor’s degree or equivalent experience/qualification
• Basic knowledge of Cargo Wise system is preferred
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success
• Exceptional communication skills (verbal, written, and presentations)

Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Optional coverage for exams, frames, and contacts.
• Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.