Ocean Export Ops Lead – KPI Driven Growth

DHL Global Forwarding; Houston (TX); On-site; USD 80,000 - 106,000; Full time

Benefits offered by this job

Competitive base salary

401(k) Match

Stock Purchase Plan

Medical insurance

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Houston, TX seeks an Ocean Export Supervisor to lead the local Ocean Freight Export product team, driving end-to-end performance and profitability while ensuring quality and regulatory compliance.

The role manages operations and customer service, sets KPIs, collaborates with internal groups, and guides staff through coaching, training, and development to achieve superior service and results.

Qualifications

• BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry.
• Exceptional communication skills (verbal, written, and presentations).
• Comprehensive knowledge of Ocean Freight Export processes.
• Strong computer skills: Microsoft Word, Excel, PowerPoint, Outlook.
• Demonstrated leadership ability to drive KPIs and coach/train staff to success.
• Basic knowledge of Cargo Wise system is preferred.

Responsibilities

• Direct end-to-end Ocean Freight Export processes and supervise staff.
• Serve as escalation contact for shipments; manage financials and KPIs.
• Ensure safety, security, and regulatory compliance for shipments and staff.
• Collaborate with internal teams to improve service and support sales growth.
• Review month-end reports, P/L, and payables/receivables; escalate carrier issues.
• Hire, coach, train, and develop subordinate staff.

Skills

Supervisory experience

Ocean Freight knowledge

Communication skills

Microsoft Office

Leadership

Cargo Wise knowledge

Education

BA/BS degree

Tools

Cargo Wise

Job description

DHL Global Forwarding in Houston, TX seeks an Ocean Export Supervisor to lead the local Ocean Freight Export product team, driving end-to-end performance and profitability while ensuring quality and regulatory compliance.

The role manages operations and customer service, sets KPIs, collaborates with internal groups, and guides staff through coaching, training, and development to achieve superior service and results.