OBGYN Patient Services Concierge

spectrumhealth; Grand Rapids (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Benefits package

On-demand pay

Discounts directory

Identity protection

Retirement plan

Job summary

Corewell Health is seeking a Patient Services Representative to join our team in Grand Rapids. You will support registration, concierge, and clerical tasks, playing a vital role in delivering high-quality healthcare service to our patients and their families.

You will collaborate with a team to ensure accurate check-in, scheduling, referrals, and documentation, while maintaining a patient-focused approach and compliance with safety and confidentiality standards.

Qualifications

• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.
• Experience with patient registration and office procedures is preferred.
• AI-enabled voice screening may be part of hiring process.

Responsibilities

• Register patients in treatment rooms and resolve complex patient/customer problems.
• Perform administrative functions: patient check-out, scheduling appointments, referrals, in-office procedures, and medical record review.
• Obtain insurance authorizations or verify prior authorizations; assist with denials/appeals.
• Scan and upload EMR/EHR documents to EPIC and manage Right Fax transmissions.
• Assist with training new team members and cover as Patient Services Representative when needed.
• Participate in safety initiatives and comply with required competencies.

Skills

Insurance billing

EHR systems

Patient financial services

Medical records

Education

High School Diploma or equivalent

Job description

Corewell Health is seeking a Patient Services Representative to join our team in Grand Rapids. You will support registration, concierge, and clerical tasks, playing a vital role in delivering high-quality healthcare service to our patients and their families.

You will collaborate with a team to ensure accurate check-in, scheduling, referrals, and documentation, while maintaining a patient-focused approach and compliance with safety and confidentiality standards.