Patient Services Specialist: Front Desk & Scheduling

The South Bend Clinic; Granger (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

The South Bend Clinic is seeking a friendly front desk/medical receptionist at the Granger Campus to greet patients, register information, schedule visits, and handle billing transactions. This role supports a collaborative, physician-led team focused on patient-centered care in a busy family medicine setting.

Ideal candidates will be organized, customer-service oriented, and proficient with computer systems.

Qualifications

• High school diploma or equivalent required.
• CPR certification preferred.
• Must be a team player with strong customer service skills and computer familiarity.

Responsibilities

• Greets and welcomes patients/guests in person and over the phone in a professional, confidential manner.
• Registers patients, schedules appointments, posts charges using the computer system.
• Directs calls to appropriate staff, documents accurately and follows privacy rules.
• Schedules, reschedules, cancels, and confirms appointments per department protocols.
• Handles cashier duties and balances the cash drawer with accuracy.

Skills

Team player

Customer service

Phone skills

Organizational skills

Attention to detail

Multi-tasking

Computer literacy

Education

High school diploma or equivalent

Tools

CPR certification

Job description

The South Bend Clinic is seeking a friendly front desk/medical receptionist at the Granger Campus to greet patients, register information, schedule visits, and handle billing transactions. This role supports a collaborative, physician-led team focused on patient-centered care in a busy family medicine setting.

Ideal candidates will be organized, customer-service oriented, and proficient with computer systems.